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ITS Team of the Month: MFA Go-Live Support Team

Riverside, Ca–

Congratulations to the Information Technology Solutions MFA Go-Live Support Team!

The MFA Go-Live Support Team was recognized as ITS “Team of the Month” on June 11, 2019, during the ITS organization’s monthly meeting. The team was praised for helping thousands of students to enroll in Multifactor Authentication (MFA)  in the final hours before the enrollment deadline.

One nominator of the team for the award said, “It was an incredible experience to see how all of ITS came together to help the team and manage a large number of tickets and phone calls. The team managed more calls and tickets than they normally handle in one month, in just two days.”

The team was able to successfully handle more than 3,300 support tickets and 3,000 phone calls in just 48-hours and truly went above and beyond to provide outstanding technical support for UCR students.

Great job MFA Go-Live Support Team—excellent work and congratulations!

 

Pictured above from left to right: First row; Phyllis Franco,Shane Wellborn, Alvin Xu, Danna Gianforte, David Mackay, Sheri Morgan, Tom Hsu. Second row; Terri Eckman, Kim King, Olivia Lara, Sheryl Alexander, Emily Gordon, Sharon Kidwell. Row 3; Sal Montes, Robert Lee, William Southwick, Matt Giers, Tami Friedrich, Robert Osgood.  

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