Under the strategic leadership of the Executive Director, sets the vision for campus technical support, training, documentation and continual improvement assessment.
Develops and provides superior first contact technical customer support to faculty, students and staff through phone and remote support mechanisms.
Provides comprehensive endpoint support and management of campus hardware such as laptops, desktops, mobile and point‐of sale devices in accordance with established information security measures (FERPA, HIPAA, etc).
Establishes innovative practices in support of teaching and learning computing labs. Provides effective procurement and maintenance of hundreds of lab devices;
manages campus loaner program in collaboration with academic requirements.
Defines and administers campus service assessment and continuous improvement practices through formal service assessment; leads the campus technology awareness and training initiatives.