Campus Support & Assessment

Under the strategic leadership of the Executive Director, sets the vision for campus technical support, training, documentation and continual improvement assessment.

  • Campus Helpdesk

    Develops and provides superior first contact technical customer support to faculty, students and staff through phone and remote support mechanisms.

  • Endpoint Support & Management

    Provides comprehensive endpoint support and management of campus hardware such as laptops, desktops, mobile and point‐of sale devices in accordance with established information security measures (FERPA, HIPAA, etc).

  • Student Technology Services

    Establishes innovative practices in support of teaching and learning computing labs. Provides effective procurement and maintenance of hundreds of lab devices;
    manages campus loaner program in collaboration with academic requirements.

  • Communication & Assessment

    Defines and administers campus service assessment and continuous improvement practices through formal service assessment; leads the campus technology awareness and training initiatives.