Under the strategic leadership of the CIO, sets the vision for campus technical support, training, documentation and continual improvement assessment.
Description coming soon!
IT Service Management
Provides comprehensive endpoint support and management of campus hardware such as laptops, desktops, mobile and point‐of sale devices in accordance with established information security measures (FERPA, HIPAA, etc).
Campus Support Services
Consists of the BearHelp, Multimedia Support, and Computing labs & Asset Inventory teams. Establishes innovative practices in support of teaching and learning computing labs. Provides effective procurement and maintenance of hundreds of lab devices; manages campus loaner program in collaboration with academic requirements.
Communication & Training
Defines and administers campus service assessment and continuous improvement practices through formal service assessment; leads the campus technology awareness and training initiatives.