Under the strategic leadership of the CIO, sets the vision for campus technical support, training, documentation and continual improvement assessment.
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Service Assessment
Description coming soon!
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IT Service Management
Provides comprehensive endpoint support and management of campus hardware such as laptops, desktops, mobile and point‐of sale devices in accordance with established information security measures (FERPA, HIPAA, etc).
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Campus Support Services
Consists of the BearHelp, Multimedia Support, and Computing labs & Asset Inventory teams. Establishes innovative practices in support of teaching and learning computing labs. Provides effective procurement and maintenance of hundreds of lab devices; manages campus loaner program in collaboration with academic requirements.
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Communication & Training
Defines and administers campus service assessment and continuous improvement practices through formal service assessment; leads the campus technology awareness and training initiatives.