Service Assessment & Promotion

Under the strategic leadership of the CIO, sets the vision for campus technical support, training, documentation and continual improvement assessment.
  • Service Assessment

    Description coming soon!

  • IT Service Management

    Provides comprehensive endpoint support and management of campus hardware such as laptops, desktops, mobile and point‐of sale devices in accordance with established information security measures (FERPA, HIPAA, etc).

  • Campus Support Services

    Consists of the BearHelp, Multimedia Support, and Computing labs & Asset Inventory teams. Establishes innovative practices in support of teaching and learning computing labs. Provides effective procurement and maintenance of hundreds of lab devices; manages campus loaner program in collaboration with academic requirements.

  • Communication & Training

    Defines and administers campus service assessment and continuous improvement practices through formal service assessment; leads the campus technology awareness and training initiatives.