A recent enhancement to UC Riverside’s ServiceNow portal introduced AI Search, a feature designed to make the platform more intuitive, accessible, and efficient. AI Search is available in the ServiceNow portal home page, replacing the previous “How can we help?” search bar.

Improved Features That Enhance the Accessibility of ServiceNow 

AI Search caters to the needs of our diverse campus community by improving key accessibility features.

• Screen Reader Compatibility: Enhanced compatibility with screen readers for users with visual impairments.
• Keyboard Navigation: Improved keyboard navigation for users who prefer or require keyboard-only interaction.
• Color Contrast and Font Sizing: Adjustments were made to color contrast and font sizing to improve readability for users with visual sensitivities.

Intuitive and User-Friendly Search Experience, Powered by AI 

ServiceNow’s enhanced search functionality leverages the power of AI to level up your search from simple keyword matching to understanding the intent and context behind your searches, delivering more relevant and actionable results.

• Semantic Search: Unlike traditional searches that rely solely on keywords, AI Search analyzes the context of your query to surface the most relevant information. It understands the meaning behind your words, not just the words themselves.
• Understanding User Intent: AI Search uses Natural Language Understanding (NLU) to grasp the "why" behind your search, delivering results that better address your needs.
• Self-Learning Capabilities: AI Search is a self-learning search engine that uses machine learning to analyze user behavior and continuously refine its ability to predict the best answers. This means search relevancy improves automatically over time.
• Improved Search Algorithms: AI Search constantly fine-tunes search algorithms to deliver even more relevant results. This means less time searching and more time getting things done.
• Predictive Search Suggestions: As you type, AI Search offers predictive search suggestions, helping you quickly formulate your queries and find the right information.
• Relevant Search: Search results take into account your activity within the platform to provide more relevant results.