ADMINISTRATIVE + BUSINESS
Services that support the administrative and business functions of our institution. Includes reporting, financial systems, EACS, human resource systems, academic personnel office systems, and student information systems.
COMMUNICATION + COLLABORATION
Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephone services, including communications work order; email and collaboration services, including department email and mailgroups; media and audio/visual, including multimedia technology support; and web services, including Drupal.
DESKTOP + MOBILE COMPUTING
Services that support access and use of community members’ devices and related peripherals. Includes managed desktop and mobile device support, printing and printing-related services, hardware asset management and procurement, and software and applications distribution.
INFRASTRUCTURE
Foundational services that support the operation and management of the enterprise IT environment. Includes application architecture and programming, data center services, database management, network and connectivity management, campus camera systems, and server and storage management.
IT PROFESSIONAL SERVICES
People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes project inquiries, service enhancements, Wiki requests, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
RESEARCH
Services supporting the institution’s research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
INFORMATION SECURITY
Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and education, incident response and investigation, and security policy and compliance.
TEACHING + LEARNING
Services providing instructional technology and resources directly supporting teaching and learning. Includes UCR's learning management system, Canvas.