IT HelpDesk Services Unavailable During Winter Break

UC Riverside operations will be suspended beginning Monday, December 23, 2024, and will resume on Thursday, January 2, 2025. During this time, ITS staff will be unavailable to respond to calls or tickets submitted to the helpdesk. Self-help guidance can be found in the IT Knowledge Base.

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Information Technology Solutions

Making IT Possible

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GET SUPPORT

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THE KNOWLEDGE BASE

Find answers anytime, anywhere with our collection of self-help articles and step-by-step guidance.

Browse knowledge articles by category or perform a keyword search to find information related to your IT question or issue.  

FIND ANSWERS

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GET HELP

Our friendly IT experts are here to help! Contact us online or by phone. 

ITS business hours are Monday through Friday from 8 AM to 5 PM.

 

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OPEN A TICKET
SUBMIT A SUPPORT TICKET NOW
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CALL US
PHONE SUPPORT DURING BUSINESS HOURS (951) 827-4848

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FIND AN ITS SERVICE

As campus' central IT organization, ITS provides services that support

teaching, learning, and working at UCR.

Scroll to view our different service categories or visit the Request a Service page to view all service categories and their descriptions. 

 

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Administrative + Business
Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
Browse Catalog
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Communication + Collaboration
Includes conferencing and telephones, email and collaboration services, media and audio/visual,
and web services.
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Desktop + Mobile Computing
Includes desktop and mobile device support, printing and related services, and software and applications distribution
Browse Catalog
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IT Professional Services
Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
Browse Catalog
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Infrastructure
Includes data center services, database management, network and connectivity management, and server and storage management.
Browse Catalog
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Research
Services supporting the institution’s research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
Browse Catalog
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Information Security
Includes identity and access management, security consulting and education, incident response and investigation, and security policy and compliance.
Browse Catalog
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Teaching + Learning
Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
Browse Catalog

 

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REQUEST SOFTWARE

 

ACCESS BUSINESS + CLASSROOM SOFTWARE

Browse free business and classroom software, available for download directly onto your computer.

Alternatively, software can be run from within a web browser through the itopia Virtual Lab with no download necessary!

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REPORT A SECURITY CONCERN

UC Riverside is a prime target of cybercriminal attacks such as phishing, ransomware, and job offer scams.

If you notice suspicious activity on your computer, tablet, or mobile device, please report it immediately to the Information Security Office.

SUBMIT A TICKET
EMAIL ABUSE@UCR.EDU

 

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CHECK IT SYSTEM STATUS

Is a website or application not working as expected?

UC Riverside tracks active IT incidents, as well as current and upcoming system maintenance to ensure transparency.
Before submitting a support ticket, check the status of the IT system to see if there is a known issue or planned maintenance.  

VIEW TECHALERTS

 

 

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