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Latest Blog Posts

Laptop Checkout Services Expanded at UCR

UCR Information Technology Solutions (ITS) is pleased to announce the installation of another convenient laptop checkout kiosk in the Highlander Union Building (HUB) first-floor lobby. The new self-service kiosk will be available on October 31, 2019, and represents the largest unit in UCR’s laptop kiosk fleet, doubling the number of devices available for checkout! The...
By Jake Poore |

ENS Update to Help UCR Stay Safe

No one likes to be the last to know. In a situation where our safety is at risk, however, being left in the dark is more than just an inconvenience—it could be life-threatening. Having an effective Emergency Notification System (ENS) is critical to protecting our Highlander community and keeping everyone safe. It also provides individuals...
By ITS Staff |

UCR Guides to Using Microsoft OneDrive & Teams

Information Technology Solutions (ITS) is pleased to announce that two valuable new training offerings are now available in the UCR Learning Center (LMS). UCR OneDrive Guide This guide provides an overview of Microsoft OneDrive functionality including creating shared folders, uploading to OneDrive, and syncing OneDrive files with your device. Begin Training UCR Teams Guide This...

20 Tips to Own, Protect, and Secure Your Data at UCR

In honor of this year's National Cybersecurity Awareness Month (NCSAM) national theme -- Own IT. Secure IT. Protect IT. -- we want to share with you 20 tips on how you can own, protect, and secure your data at UCR. Own IT. Never click and tell: Stay safe on social media and don’t overshare Know...

'UCR-SECURE' Wireless Network to Replace 'ucrwpa'

UCR’s current ' ucrwpa ' wireless network will be replaced with a new ' UCR-SECURE' wireless solution on the evening of Tuesday, September 17. This change represents another step forward in improving wireless infrastructure, security, and access at UCR. The other UCR wireless networks including 'Eduroam' and 'UCR-GUEST' will remain available and are not be...
By Jake Poore |

New Virtual Private Network (VPN)

Please be aware that in Fall of 2019, ITS is planning to roll out a new Virtual Private Network (VPN). The new VPN (Palo Alto GlobalProtect) will replace the current VPN (Cisco AnyConnect) for general campus users. Below is a list of FAQs about the change . What is a VPN? A VPN, or Virtual...
By Jake Poore |

UCR Emergency Notification System: Mobile Phone Number Verification

To ensure that UCR’s Emergency Notification System (ENS) is effective in keeping all Highlanders safe and alert , C hancellor Wilcox has called for an update to our system. On December 9, 2019, all UCR faculty, staff, and students will be asked to verify their mobile phone number(s) on file in UCR's ENS. Below is...
By Jake Poore |

Three Important Technology Updates: Fall 2019

Please mark your calendars for three very technology updates happening at UCR in Fall of 2019. We encourage you to click the links below to learn more about what to expect and how to prepare. Changes to UCRWPA internet access: What you need to know. On September 18, 2019, the ucrwpa wireless network will be...
By Jake Poore |

Employee of the Month: Robert Lee

Information Technology Solutions is proud to recognize ITS network administrator, Robert Lee, as our Employee of the Month for June 2019. During the ITS organization’s monthly meeting on July 9, Robert was praised for his diligent work ethic, support of other team members, and outstanding service to ITS customers. Robert recently completed the installation of...

ITS Team of the Month: Multimedia & Classroom Technologies

The ITS Multimedia & Classroom Technologies Team was recognized as the Team of the Month on July 9, 2019, during the ITS organization’s monthly meeting. The team received multiple nominations from units across campus and were praised for their support of numerous UCR events including the 2019 commencement ceremonies. Special guest Rhiannon Little, Coordinator for...

New Training Available: Drupal and Power BI

Information Technology Solutions (ITS) is pleased to announce that two valuable new training offerings are now available in the UCR Learning Center (LMS). Introduction to Editing Webpages Using Drupal This course provides a basic overview of how to use Drupal to edit existing web pages as well as creating new pages/content. Introduction to Power BI...

ITS Employee of the Month: Sheryl Alexander

Congratulations to ITS Employee of the Month, Sheryl Alexander! Information Technology Solutions is proud to recognize ITS desktop support technician, Sheryl Alexander, as our Employee of the Month for May 2019. Sheryl has been garnering a multitude of accolades from her customers recently for her excellent work supporting the campus community. According to Phyllis Franco,...

ITS Team of the Month: MFA Go-Live Support Team

Congratulations to the Information Technology Solutions MFA Go-Live Support Team! The MFA Go-Live Support Team was recognized as ITS “Team of the Month” on June 11, 2019, during the ITS organization’s monthly meeting. The team was praised for helping thousands of students to enroll in Multifactor Authentication (MFA) in the final hours before the enrollment...

UCTech 2019 Conference

The 2019 UCTech Conference is quickly approaching and is on pace for 700 attendees - the biggest UC IT conference ever. From its humble beginnings as a 21-attendee “academic software” meeting in 1982 at UC Santa Cruz to the prestigious conference now known as UCTech, this conference annually brings together between 500 and 700 IT...

ITS Employee of the Month

Congratulations ITS Employee of the Month, James Jaennette! Information Technology Solutions is proud to recognize ITS data analyst, James Jaennette, as our Employee of the Month for April 2019. James is admired by his supervisors and peers for his positive attitude, attention to detail, and focus on customer needs. According to Patsi Anderson, Compliance Officer...

ITS Team of the Month

Congratulations to the ITS Form Fusion Implementation Team! The Form Fusion Implementation Team was recognized as ITS “Team of the Month” on May 14, 2019, during the ITS organization’s monthly meeting. The team was praised for their work to support the new 1099 year-end process for the UCR finance office. The team includes ITS employees,...

Watch Out For Business Email Compromise Scams

Please be aware that some employees of UCR are being targeted by an email-based attack referred to as a Business Email Compromise (BEC). The scammer sends an email appearing to come from another UCR employee, often a supervisor, who is requesting gift cards such as iTunes or eBay gift cards, along with other unusual requests...

April, 2019 - ITS Team of the Month

Congratulations to the MFA Campus Promotion Event Team! The Multi-factor Authentication (MFA) Campus Promotion Event Team was recognized as ITS “Team of the Month” on April 10, 2019 during the ITS organization’s monthly meeting. The team was praised for their work on designing and implementing a series of campus events and promotions to assist UCR...

Congratulations ITS Employee of the Month, Olivia Lara

Information Technology Solutions is proud to recognize IT Procurement Analyst, Olivia Lara, as our April 2019, Employee of the Month. Olivia consistently displays an exemplary work ethic, knowledge and dedication to the success of her customers. She is always willing to go above and beyond her regular job duties to serve the needs of her...

UCR Wireless Internet is Getting an Upgrade

A Better Connection to the World - So You Can Change It UCR Information Technology Solutions (ITS) is pleased to announce two exciting new updates to our campus wireless infrastructure. 1. New Guest Wireless Network: Designed to make internet access for campus guests easily accessible through a quick self-enrollment process; similar to what you might...