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Latest Blog Posts

A New Virtual Private Network (VPN) at UCR

UCR Information Technology Solutions (ITS) will introduce a new Virtual Private Network (VPN) solution for campus use on March 2, 2020. The new VPN ( Palo Alto GlobalProtect ) is scheduled to replace the current campus VPN ( Cisco AnyConnect ). Why is UCR introducing a new campus VPN? Palo Alto’s GlobalProtect VPN offers greater...

UCR Phishing Email Simulations

Keeping our campus safe is a top priority. A critical part of campus safety means keeping our electronic data such as research, grades, and personal information away from those who should not have it. Phishing (pronounced ‘fishing’) is one of the most common attack methods used by cybercriminals today. In fact, over 91 percent of...
By ITS Staff |

Watch Out For Business Email Compromise Scams

During the past several months, the Information Security Office has been working diligently in order to investigate and continuously defend UCR against a Business Email Compromise (BEC) attack campaign that primarily targeted UCR employees. However, it appears the BEC attacks have very recently taken a new form and are now targeting UCR students. A BEC...
By Peter Dinh |

UCR Guide to Using Microsoft SharePoint

Information Technology Solutions (ITS) is pleased to announce a new training offering that is now available in the UCR Learning Center (LMS). UCR SharePoint Guide This guide provides an overview of SharePoint, including using SharePoint pages, SharePoint Document Libraries, and editing and creating SharePoint pages. Begin Training In Case You Missed It UCR guides to...

Changes to UCR Zoom Account Access

There is a new and improved way to log into Zoom at UCR. Starting on January 15, 2020, all Zoom accounts in UCR's Managed Domain must be accessed by single sign-on (SSO) through UC Riverside’s Federated Identity Service . This new SSO login process will help the campus better purchase and manage campus-wide Zoom licenses,...
By Jake Poore |

New Campus-Wide MATLAB License

UCR offers a campus-wide license to MATLAB, Simulink, and the full suite of products. The full suite option provides the widest and most up-to-date array of products, supporting everything from introductory level courses to advanced academic research. All faculty, researchers, and students are eligible to download and install these products on their university computers as...
By Jake Poore |

UCR Library Named Cybersecurity Advocate of the Year

The UCR Library was named Cybersecurity Advocate of the Year by UCR Information Technology Solutions (ITS) on November 18, 2019, for its outstanding participation in National Cybersecurity Awareness Month (NCSAM) activities in 2019. Members of the ITS Information Security Office and Communication Team honored library staff at their quarterly meeting and shared an appreciation for...
By Jake Poore |

Laptop Checkout Services Expanded at UCR

UCR Information Technology Solutions (ITS) is pleased to announce the installation of another convenient laptop checkout kiosk in the Highlander Union Building (HUB) first-floor lobby. The new self-service kiosk will be available on October 31, 2019, and represents the largest unit in UCR’s laptop kiosk fleet, doubling the number of devices available for checkout! The...
By Jake Poore |

ENS Update to Help UCR Stay Safe

No one likes to be the last to know. In a situation where our safety is at risk, however, being left in the dark is more than just an inconvenience—it could be life-threatening. Having an effective Emergency Notification System (ENS) is critical to protecting our Highlander community and keeping everyone safe. It also provides individuals...
By ITS Staff |

UCR Guides to Using Microsoft OneDrive & Teams

Information Technology Solutions (ITS) is pleased to announce that two valuable new training offerings are now available in the UCR Learning Center (LMS). UCR OneDrive Guide This guide provides an overview of Microsoft OneDrive functionality including creating shared folders, uploading to OneDrive, and syncing OneDrive files with your device. Begin Training UCR Teams Guide This...

20 Tips to Own, Protect, and Secure Your Data at UCR

In honor of this year's National Cybersecurity Awareness Month (NCSAM) national theme -- Own IT. Secure IT. Protect IT. -- we want to share with you 20 tips on how you can own, protect, and secure your data at UCR. Own IT. Never click and tell: Stay safe on social media and don’t overshare Know...

'UCR-SECURE' Wireless Network to Replace 'ucrwpa'

UCR’s current ' ucrwpa ' wireless network will be replaced with a new ' UCR-SECURE' wireless solution on the evening of Tuesday, September 17. This change represents another step forward in improving wireless infrastructure, security, and access at UCR. The other UCR wireless networks including 'Eduroam' and 'UCR-GUEST' will remain available and are not be...
By Jake Poore |

New Virtual Private Network (VPN)

Please be aware that in Fall of 2019, ITS is planning to roll out a new Virtual Private Network (VPN). The new VPN (Palo Alto GlobalProtect) will replace the current VPN (Cisco AnyConnect) for general campus users. Below is a list of FAQs about the change . What is a VPN? A VPN, or Virtual...
By Jake Poore |

UCR Emergency Notification System: Mobile Phone Number Verification

To ensure that UCR’s Emergency Notification System (ENS) is effective in keeping all Highlanders safe and alert , C hancellor Wilcox has called for an update to our system. On December 9, 2019, all UCR faculty, staff, and students will be asked to verify their mobile phone number(s) on file in UCR's ENS. Below is...
By Jake Poore |

Three Important Technology Updates: Fall 2019

Please mark your calendars for three very technology updates happening at UCR in Fall of 2019. We encourage you to click the links below to learn more about what to expect and how to prepare. Changes to UCRWPA internet access: What you need to know. On September 18, 2019, the ucrwpa wireless network will be...
By Jake Poore |

Employee of the Month: Robert Lee

Information Technology Solutions is proud to recognize ITS network administrator, Robert Lee, as our Employee of the Month for June 2019. During the ITS organization’s monthly meeting on July 9, Robert was praised for his diligent work ethic, support of other team members, and outstanding service to ITS customers. Robert recently completed the installation of...

ITS Team of the Month: Multimedia & Classroom Technologies

The ITS Multimedia & Classroom Technologies Team was recognized as the Team of the Month on July 9, 2019, during the ITS organization’s monthly meeting. The team received multiple nominations from units across campus and were praised for their support of numerous UCR events including the 2019 commencement ceremonies. Special guest Rhiannon Little, Coordinator for...

New Training Available: Drupal and Power BI

Information Technology Solutions (ITS) is pleased to announce that two valuable new training offerings are now available in the UCR Learning Center (LMS). Introduction to Editing Webpages Using Drupal This course provides a basic overview of how to use Drupal to edit existing web pages as well as creating new pages/content. Introduction to Power BI...

ITS Employee of the Month: Sheryl Alexander

Congratulations to ITS Employee of the Month, Sheryl Alexander! Information Technology Solutions is proud to recognize ITS desktop support technician, Sheryl Alexander, as our Employee of the Month for May 2019. Sheryl has been garnering a multitude of accolades from her customers recently for her excellent work supporting the campus community. According to Phyllis Franco,...

ITS Team of the Month: MFA Go-Live Support Team

Congratulations to the Information Technology Solutions MFA Go-Live Support Team! The MFA Go-Live Support Team was recognized as ITS “Team of the Month” on June 11, 2019, during the ITS organization’s monthly meeting. The team was praised for helping thousands of students to enroll in Multifactor Authentication (MFA) in the final hours before the enrollment...