UCR Information Technology Solutions (ITS) is delighted to share details about multiple campus support projects aimed to improve the accessibility of IT services and user experience for students, faculty, staff, and guests. These projects--which are currently underway--include upgrades to the ServiceLink Portal, Knowledge Base, and ITS website. The catalyst behind all of these projects is...
The University of California, Riverside is focused on expanding diversity on campus and providing opportunities to students. As part of this mission, the University has supported students to advance their skills and gain experience within their desired fields by working in different departments on campus. The Information Technology Solutions (ITS) department strongly believes in this...
ITS is pleased to report that the L2L program continues to grow and help students overcome financial barriers that would otherwise inhibit their access to required remote learning technology.
Requesting instructional software has never been easier thanks to the new and improved student Software Catalog experience! The Software Catalog, now conveniently located within the ServiceLink portal...
COVID-19 presented UCR with many new challenges. Access to technology that allows us to continue to learn, teach, and work remotely is now a requirement rather than a convenience, and ITS is proud to have helped mobilize campus in the face of unforeseen time and resource limitations. As essential campus work and research continued, however...
As with all major upgrades, Information Technology Solutions encourages Mac users not to update when prompted, as many systems you use to work and learn at UCR -- including the Virtual Private Network (VPN) and Sophos antivirus software -- will not be compatible with the Big Sur operating system.
UCR Information Technology Solutions (ITS) is pleased to announce that it has enhanced and made permanent the Loan2Learn (L2L) Program for students in need of off-campus access to a learning device. ITS is currently accepting applications for the 2020 Fall quarter.
The following customer support enhancements will be made to UCR MyAccount as of June 13, 2020: MFA Enrollment Process Upon entering credentials into CAS for the first time, new users will be prompted to enroll in multi-factor authentication (MFA) and directed to myaccount.ucr.edu. They will then need to select the “Enroll in MFA” card and...
Information Technology Solutions (ITS) is pleased to announce that UCR’s primary authentication systems—Central Authentication Service (CAS) and Shibboleth—will be upgraded on Friday, July 10, at 10pm. How Do These Upgrades Benefit UC Riverside? Upgrading to the latest releases of these systems significantly improves our risk mitigation efforts, further securing campus data and systems. As an...
Please be advised that the R’Space and R’Web portals will be unavailable from 10pm on Friday, June 5, until 3am on Saturday, June 6, as a result of a major upgrade to the uPortal system. During this four-hour maintenance window users will be unable to access the R’Space and R’Web portals. Please note that only...
The oldest known ancestor of all modern animals has made its public debut and is elevating UCR research thanks to the incredible talents of ITS’ Information Graphic Designer, Sohail Wasif. Faculty from UCR’s Department of Earth and Planetary Sciences contracted ITS’ graphic design services to bring their groundbreaking research to life. As a result, Sohail’s...
Recently ITS launched software virtualization through Apporto, UC Riverside's newest virtual computer lab (VLab) service. Specialized instructional/classroom software can now be easily accessed and run from within an internet browser. Students and faculty simply need to visit https://ucr.apporto.com/ and log in using their NetID credentials to access the UCR Virtual Lab app store. Users of...
With the onset of COVID-19 fears, UC campuses have seen a spike in coronavirus-related phishing attempts, including the targeting of COVID-19 research and high-performance computing. “Bad actors look to capitalize on moments of fear and uncertainty,” said new ITS Chief Information Security Officer Dewight Kramer. “The Information Security Office is examining ways to better support...
Information Technology Solutions (ITS) is proud to introduce software virtualization through Apporto, UC Riverside's newest virtual computer lab (VLab) service. Specialized instructional/classroom software can now be easily accessed and run from within an internet browser. Students and faculty simply need to visit http://ucr.apporto.com/ and log in using their NetID credentials to access the UCR Virtual...
ITS has successfully accomplished Cyxtera LAX3 Data Center setup and four (4) move events, totaling approximately 40 applications. Operational priorities have shifted to supporting remote working and teaching in response to the COVID-19 pandemic. Ensuring that faculty and students have a viable and reliable online learning environment during this unprecedented time has become ITS’ absolute...
UCR Information Technology Solutions (ITS) is committed to helping our campus community acquire technology skills and knowledge by providing training on a variety of technical topics. Gaining access to ITS training resources is now easier than ever before with the new ITS Training Toolkit found on the ITS website. Discover content such as interactive tutorials...
Information Technology Solutions (ITS) is pleased to announce that a new training offering is now available in the UCR Learning Center (LMS). This guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents. Begin Training You can access...
