Latest Blog Posts

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Changes to Multi-Factor Authentication (MFA) are Coming to UC Riverside

Starting February 24, 2025, verified push and new authentication options are coming to Duo MFA. Single-use codes via SMS, phone call, and MyAccount “passcodes” will no longer be offered.
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Upgrade Required: Microsoft Windows 10 No Longer Supported

Microsoft will end support for Windows 10 on October 14, 2025. Users with devices running on Windows 10 or older operating systems will need to take action before the deadline to maintain optimal security and comply with University of California security mandates.
Upgrade icon overlayed on a picture of someone typing on a computer

ServiceNow Enhancements: A Summary of Recent Releases (Washington DC & Xanadu)

UCR will upgrade its ServiceNow instance on February 14, 2025. This article summarizes key enhancements and new features across various ServiceNow applications and features that will be introduced upon release upgrade.
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Enhancing Your Experience: Recent ServiceNow Improvements

UCR ITS is committed to continually improving your experience with the IT Service Portal, ServiceNow. We've recently implemented several key changes designed to make the platform more efficient and user-friendly. These new features are designed to enhance communication, streamline workflows, and empower users with greater control.
Calendar Showing Change of Hours of Watkins Computer Labs

UCR Watkins Computer Labs Hours Updated in Accordance with New Building Access Schedule

Starting January 4, 2025, the Watkins computer labs will no longer be open during weekends. Highlanders are encouraged to utilize alternative options such as Laptop Anytime Kiosks and the itopia VLab service.
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Faculty and Staff Are Key Players in UCR’s Plan to Meet Compliance Deadline for New UC Cybersecurity Mandate

Securing devices with the campus’ security toolset and enhancements to the identity verification process are some of the coming changes Highlanders are asked to make as UCR continues to implement its information security investment plan in response to new UC-wide requirements.
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UCR Prepares for Staff Transition to R’Mail in 2025

Organizational unit leaders are invited to reach out to the R’Mail Services team to schedule a consultation and their unit’s migration.
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Early Migration to R’Mail in Full Swing as More Campus Units Transition to Google Email and Calendaring

The early opt-in period ends this year. Interested ORGs are asked to reach out by October 7, 2024, to schedule an early migration.
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Student Technology Fee Offers Tech Tools and Services to All Highlanders

Discover the wide array of campus services you can use to enhance your Highlander experience!

UCR Emergency Notification System: Mobile Phone Number Verification

Text messaging is one of several tools used to communicate during an emergency and is often the quickest way to be notified. Other emergency campus notification tools include verbal broadcasts from the bell tower, messaging on campus computer screens, email, and voicemail. Below is a list of FAQs about UCR's Emergency Notification System (ENS). What...
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Technology Companies are Changing the Digital Landscape – How Does This Impact UCR?

Changes that affect UCR’s industry standard technical tools and services directly impact the way Highlanders work, teach, study, and research. Read this article to learn how to mitigate disruptions caused by these changes.
Microsoft 365 logo with Microsoft Office application icons and a woman typing on a laptop in the background

Microsoft Makes Changes to UCR’s Educational Licenses

Following the August 1, 2024, retirement of Office 365 A1 Plus for education, UCR is providing affected Highlanders with a complimentary Office 365 A1 license. Visit the blog to learn more about this change.
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UCR Adopts Retention Policy for Content Stored in Zoom Cloud

Under the new policy, which will take effect on October 14, 2024, Zoom cloud recordings will only be stored for 9 months in users’ accounts.
Blue envelope at the center and in the background, there is an open laptop showing a Gmail inbox, a woman holding a planner notebook, and a hand holding a smartphone with the Gmail logo

UCR’s Ascent to Common, Sustainable, and User-friendly Platforms

ITS announces an option for Staff to streamline email and calendaring by migrating to R’Mail to join Faculty and Students.

UC Riverside Announced as 2024 CIO 100 Award Winner

Foundry’s CIO 100 award recognizes enterprise excellence and innovation in IT
itopia logo with a cloud surrounded by laptop and software applications

Introducing UC Riverside's New Virtual Computer Lab (VLab) Service

Highlanders can access UCR’s new VLab service starting on March 29, 2024.
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New Authentication Window When Accessing Secure UCR Resources

Here’s what you need to know about the upcoming campus upgrade to Duo Universal Prompt on March 25, 2024.
Slack logo with UCR Bell Tower and new user interface in the background

Slack is Rolling Out a New Interface With a Streamlined View

On December 19, 2023, UC Riverside will see a fresh Slack experience built for focus.
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Help a UCR Student in Need Through ITS’ Loan2Learn Program

Donate to the Loan2Learn program fundraising campaign and help us reach our goal of $3,000 for brand-new student learning devices!
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Upcoming Changes to Storage, Email, and Calendar Services

Learn the changes that UCR is making to its Microsoft and Google services after the technology companies announced their new licensing and storage models for higher education institutions.
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