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Latest Blog Posts

ITS Implements Improved Student Printing Options
We are pleased to announce a new solution for student printing that is available now! Based on feedback we received in the Winter 2018 Campus Technology Assessment Survey, Information Technology Solutions (ITS) worked over the summer to implement 14 new cloud printing kiosks across campus – powered by the wēpa printing solution.…
Leveraging Data to Transform the Enterprise IT Helpdesk
By Azra Ayers on
This past month, over 20 individuals from UCR ITS attended the annual University of California Computing Services Conference (UCCSC) held at UC Davis. For three days, our staff was able to network with other UC campus IT professionals to not only discuss current projects and problems facing the information technology industry as a…
Building Relationships and Trust: The Key to Improving Security
By Azra Ayers on
With 20 years of military IT background, UCR’s Chief Information Security Officer (CISO) John Virden knows when to get in on the ground floor. So when UC CIO Tom Andriola and UC CISO David Rusting called for campus volunteers to participate in a collaborative cybersecurity research project, Virden was the first to take the leap –…
Campus Departments Seek New Ways to Improve Business and Research
By Samantha Stanfill on
A number of departments across campus have combined their efforts and resources to build a new system aimed at saving money, and improving research and business practices. The campus community learned details about this realignment at UC Riverside’s second-annual Organizational Excellence Showcase Event on April 30. Organizational…
Meet the BearHelp Leadership Team
By Azra Ayers on
Information Technology Solutions (ITS) would like to introduce you to the BearHelp leadership team. This team is responsible for the strategic direction and continuous improvement of the campus technology support division within ITS. They are here to serve your technology support needs.   Sam Robbin, Director of Campus Support…
Tax Season - W-2 Awareness
By Bill Green on
This time each year the IRS and various law enforcement groups observe a marked increase in phishing scams aimed at collecting employee W-2 forms which risk exposing crucial employee information such as Social Security numbers and other data used for identity theft.   To combat this threat, the IRS established an incident…
Most UCR Websites to Change - Here's What That Means for Your Existing Site(s)
By Madeline Adamo on
Information Technology Solutions and University Communications have partnered to bring Drupal and Acquia’s Site Factory service to campus to replace the current system, Omni Update. This new platform seeks to provide a more robust, feature-rich, easy-to-use web solution to eligible sites across campus. The roll out will also…
Meet UC Riverside CISO John Virden
By Reign Nelson on
John Virden became chief information security officer (CISO) at the University of California, Riverside, earlier this year. He has been in information security for over 20 years, starting in the US Navy, where he earned his master’s degree. After the Navy, Virden worked as a Department of Defense contractor in information security…
IT Solutions: A New Way to Serve UCR's Technology Needs
By Sandra Baltazar Martinez on
For UC Riverside’s Information Technology Solutions (ITS) – formerly known as the Computing and Communications (C&C) department – a name change comes with great responsibility. “Our new mission to enable customer (campus) success is simple, yet carries a huge responsibility,” said Danna Gianforte, chief information officer and…
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