Information Technology Solutions

Getting Started

New to UCR? Not sure what ITS does? The resources below will help you to understand the services ITS provides and how to get help with any issues you might experience.

Introduction to ITS Video
This short video provides information on what ITS is, the service ITS provides to campus, the resources we provide to help you, how to contact us and how you can learn more.
 

Introduction to ITS Job Aid
This downloadable / printable resource provides an overview of the ITS services and how to access our self-help and support tools.

 

ITS Services Overview This video provides an overview of the ITS departments and the services they provide. It also provides insight into how ITS is working towards the foundational institutional goals that are identified in the UCR Strategic Plan.

ITS Project Creation and the Governance Process This video provides an overview of the processes ITS adheres to in order to create and execute projects.

 

ITS Staff Resources
This downloadable / printable resource provides details on several resources that are useful to staff at UCR. The document includes details on how to submit support tickets, accessing and using the ITS Knowledge Base, accessing and setting up security tools such as VPN and MFA, how to monitor system maintenance and outages.

 

ITS Student Resources
This downloadable / printable resource provides details on several resources that are useful to students at UCR. The document includes details on how to submit support tickets, accessing and using the ITS Knowledge Base, accessing and setting up security tools such as VPN and MFA, how to monitor system maintenance and outages.

Student Services

ITS is committed to providing the technology UCR students need to succeed. The resources below provide information about ITS services that are offered to students.

New Student Account Setup This video explains and demonstrates the steps new students will need to take to setup their account once their UCR undergraduate application has been received for review.

Student Technology Overview This video provides an overview of some of the student technology delivered by ITS. Topics include getting access to laptops, printing, virtual and physical computer labs and accessing the software needed to complete courses.

Student Access to Software This video provides students with information on the various ways they can access the software needed to complete their coursework and how to access those resources.

Using the UCR Self-Service Laptop Checkout Kiosks This video tutorial provides instruction on how to check out and return a device from the UCR self-service laptop checkout kiosks.

STF Showcase - SensusAccess This video introduces the Student Technology Fee (STF) and provides an overview of SensusAccess, a project that has benefited from STF funding.

STF Showcase - GradQuant This video introduces the Student Technology Fee (STF) and provides an overview of GradQuant, a project that has benefited from STF funding.

Tips & Tricks

Accessing ITS Self-help and Training Tools This video provides an overview of ITS help resources including, getting information about technical problems, using the ITS Knowledge Base, accessing ITS support and utilizing training resources.

Best Practices for Video Creation
Creating a video for the first time? This guide will help you to understand the planning and recording process for creating videos.

 

Your Guide to Working From Home
First time working from home? This guide will get you up and running in no time.
 

 

Your Guide to Google Drive (R'Docs)
This guide provides basic information and access to resources that will help you get up and running on Google Drive (R'Docs).

Stay Secure

ITS is committed to helping the UCR community stay secure. The videos below provide practical tips on keeping your data secure, as well as providing examples of the types of phishing emails that have been seen at UCR.

Security Tips for Keeping Your Data Safe This video provides information on some simple steps you can take to make sure your data is secure.

Phishing Email Example - Zoom Lure This video provides an example of a phishing email that appears to come from Zoom. The video explains what to look out for in emails of this type and provides tips on what you should expect to see in legitimate emails.

Phishing Email Example - Business Email This video highlights a type of email scam that typically targets university staff. The video shows you what to be on the lookout for in emails of this type and what to do to prevent yourself becoming a victim of one of these scams.

Phishing Email Example - Student Job Lure This video provides an example of a job offer scam email. Emails of this type are often used to target students. The video will show you what to be on the lookout for in emails of this type, and what to do to prevent yourself from becoming a victim.

Phishing Email Example - USPS Lure This video provides an example of a phishing email that appears to come from the USPS. The video explains what to look out for in emails of this type and provides tips on what you should do to prevent yourself from becoming a victim of one of these scams.

Phishing Email Example - 2 Factor Authentication (Google Email) This video provides an example of an email that appears to come from Google requiring the completion of a 2 factor authentication setup. The video explains what to lookout for in this type of email to prevent exposure to scams.

Phishing Email Example - 2 Factor Authentication (Outlook Email) This video provides an example of an email that appears to come from Microsoft requiring the completion of a 2 factor authentication setup. The video explains what to lookout for in this type of email to prevent exposure to scams.

Phishing Email Example - TurboTax Lure This video provides an example of a phishing email that appears to come from TurboTax. It also provides some tips on what to look out for during tax season.

Phishing Email Example - DHL Lure This video provides an example of a phishing email that appears to come from DHL. It provides an overview of what to look out for in emails of this type and where to go for help and information.

Phishing Email Example - Intuit Lure This video provides an example of a phishing email that appears to come from Intuit. It provides an overview of what to look out for in emails of this type and where to go for help and information.

Phishing Email Example - iTunes Lure This video provides an example of a phishing email that appears to come from iTunes. It provides an overview of what to look out for in emails of this type and where to go for help and information.

Need more information?
For more information on identifying phishing emails, check out our Tips for Spotting Phishing Emails job aid.
To get more information and best practices for staying secure, visit our Cybersmartpage.

The ServiceLink Portal provides access to ITS help resources. You can request services & software, submit a support ticket and access our Knowledge Base.

You can access the ServiceLink Portal by visiting ithelp.ucr.edu.

Submitting Support Tickets This video provides an overview of submitting a support ticket from the ServiceLink Portal (ithelp.ucr.edu).

Submitting and Tracking Tickets in ServiceLink
This job aid provides an overview of the ServiceLink Homepage and how to submit and track support tickets.

Reporting an IT Problem to ITS Have you ever wondered what happens after you submit a support ticket to ITS? This video provides an overview of how ITS processes problems reported by campus users.

Knowledge Base Articles
Knowledge Articles: Find Your Answers Faster
Using the ServiceLink Portal

 

Introduction Microsoft Office 365 Video
New to MS Office 365? Watch our short introductory video to understand how to access Office 365 and the applications available to you.

Please see the Knowledge Base articles below to get detailed information on the available applications and how to install Office 365 depending on your standing at the University.

 

UCR Microsoft Teams Guide
This interactive guide provides an overview of Microsoft Teams functionality including using chat and teams, creating teams and managing meetings using teams.

 

UCR OneDrive Guide
This interactive guide provides an overview of OneDrive functionality including creating and sharing folders, uploading to OneDrive and how to synch OneDrive files with your computer or device.
 

UCR SharePoint Guide
This interactive guide provides an overview of SharePoint, including using SharePoint pages, SharePoint Document Libraries, and editing and creating SharePoint pages.

Reference Materials
Microsoft Teams Introduction
When should I use OneDrive vs. SharePoint?
Security Guidelines for Storing and Sharing Cloud Data

Knowledge Base Articles
Office 365 - Student Advantage and Download Directions
Office 365 - Download and Install Office

Additional Resources
Additional Teams Information from Microsoft
Additional OneDrive Information from Microsoft
Additional SharePoint Information from Microsoft

General Systems Training
 

Introduction to Power BI
This course provides an overview of the Power BI Service and Desktop. It introduces you to the various elements of Power BI, as well as how to connect and work with data. The course will also provide you with the basics of building and publishing reports.

 

Introduction to Drupal
This course provides a basic overview on how to use Drupal to edit existing web pages as well as creating new pages / content.

 

UCR DocuSign Guide
This interactive guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents.

 

Introduction to Multi-Factor Authentication
This video provides an overview of Multi-Factor authentication at UCR.

 

Knowledge Base Articles
Activate and Log In to a DocuSign Account
When to Send Documents in DocuSign
Multi-Factor Authentication (MFA) - FAQ
Multi-Factor Authentication (MFA) - SMS Only Phone Instructions
Multi-Factor Authentication (MFA) - Emailed or Downloaded Passcodes Instructions
MyAccount - General Information

Additional Resources
Power BI Learning from Microsoft
DocuSign Support
websites.ucr.edu - Provides a wealth of Drupal information including information on workshops, a how to guide and requesting and launching sites.

Featured Training

PhishAlarm Introduction

This video provides an introduction to using PhishAlarm for reporting suspicious emails.

Security Tips for Keeping Your Data Safe

This video provides information on some simple steps you can take to make sure your data is secure.

For information on identifying phishing emails, check out our Tips for Spotting Phishing Emails job aid.

Accessing ITS Self-help & Training Tools

This video provides an overview of ITS help resources including, getting information about technical problems, using the ITS Knowledge Base, accessing ITS support and utilizing training resources.

 

The ServiceLink Portal provides access to ITS help resources. You can access the ServiceLink Portal by visiting ithelp.ucr.edu.

Submitting Support Tickets

This video provides an overview of submitting a support ticket from the ServiceLink Portal (ithelp.ucr.edu).

Submitting and Tracking Tickets in ServiceLink
This job aid provides an overview of the ServiceLink Homepage and how to submit and track support tickets.

 

UCR DocuSign Guide
This interactive guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents.

Need More Information?
 

Search the ITS Knowledge Base to find solutions to your problems.

Find additional training content using LinkedIn Learning.

Need IT Support?

The BearHelp team is happy to assist!
 

Submit a Support Ticket
or call 951-827-4848 (IT4U)

 

 

We are listening!

Questions? Comments? Training you want to see?

Let us know!