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Welcome!

This page is a repository for training information developed and curated by UCR ITS.

Getting Started Student Services Tips & Tricks ServiceLink Portal Office 365  Systems Training ITS Internal Training

Getting Started

New to UCR? Not sure what ITS does? The resources below will help you to understand the services ITS provides and how to get help with any issues you might experience.

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Introduction to ITS Video
This short video provides information on what ITS is, the service ITS provides to campus, the resources we provide to help you, how to contact us and how you can learn more.
 

ITS Introduction

Introduction to ITS Job Aid
This downloadable / printable resource provides an overview of the ITS services and how to access our self-help and support tools.


 

ITS Services Overview
This video provides an overview of the ITS departments and the services they provide. It also provides insight into how ITS is working towards the foundational institutional goals that are identified in the UCR Strategic Plan.

ITS Project Creation and the Governance Process
This video provides an overview of the processes ITS adheres to in order to create and execute projects.

 

ITS Resources

ITS Staff Resources
This downloadable / printable resource provides details on several resources that are useful to staff at UCR. The document includes details on how to submit support tickets, accessing and using the ITS Knowledge Base, accessing and setting up security tools such as VPN and MFA, how to monitor system maintenance and outages.

 

ITS Resources

ITS Student Resources
This downloadable / printable resource provides details on several resources that are useful to students at UCR. The document includes details on how to submit support tickets, accessing and using the ITS Knowledge Base, accessing and setting up security tools such as VPN and MFA, how to monitor system maintenance and outages.

Student Services

ITS is committed to providing the technology UCR students need to succeed. The resources below provide information about ITS services that are offered to students.

Student Technology Overview
This video provides an overview of some of the student technology delivered by ITS. Topics include getting access to laptops, printing, virtual and physical computer labs and accessing the software needed to complete courses.

Student Access to Software
This video provides students with information on the various ways they can access the software needed to complete their coursework and how to access those resources.

Using the UCR Self-Service Laptop Checkout Kiosks
This video tutorial provides instruction on how to check out and return a device from the UCR self-service laptop checkout kiosks.

Tips & Tricks

Accessing ITS Self-help and Training Tools
This video provides an overview of ITS help resources including, getting information about technical problems, using the ITS Knowledge Base, accessing ITS support and utilizing training resources.

Computer Monitor

Best Practices for Video Creation
Creating a video for the first time? This guide will help you to understand the planning and recording process for creating videos.

 

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Your Guide to Working From Home
First time working from home? This guide will get you up and running in no time.
 

 

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Your Guide to Google Drive (R'Docs)
This guide provides basic information and access to resources that will help you get up and running on Google Drive (R'Docs).

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The ServiceLink Portal provides access to ITS help resources. You can request services & software, submit a support ticket and access our Knowledge Base.

You can access the ServiceLink Portal by visiting ithelp.ucr.edu.

Submitting Support Tickets
This video provides an overview of submitting a support ticket from the ServiceLink Portal (ithelp.ucr.edu).

Submitting and Tracking Tickets in ServiceLink
This job aid provides an overview of the ServiceLink Homepage and how to submit and track support tickets.

Reporting an IT Problem to ITS
Have you ever wondered what happens after you submit a support ticket to ITS? This video provides an overview of how ITS processes problems reported by campus users.

Knowledge Base Articles
Knowledge Articles: Find Your Answers Faster
Using the ServiceLink Portal

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Office 365 Video Icon

Introduction Microsoft Office 365 Video
New to MS Office 365? Watch our short introductory video to understand how to access Office 365 and the applications available to you.

Please see the Knowledge Base articles below to get detailed information on the available applications and how to install Office 365 depending on your standing at the University.

 

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UCR Microsoft Teams Guide
This interactive guide provides an overview of Microsoft Teams functionality including using chat and teams, creating teams and managing meetings using teams.

 

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UCR OneDrive Guide
This interactive guide provides an overview of OneDrive functionality including creating and sharing folders, uploading to OneDrive and how to synch OneDrive files with your computer or device.
 

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UCR SharePoint Guide
This interactive guide provides an overview of SharePoint, including using SharePoint pages, SharePoint Document Libraries, and editing and creating SharePoint pages.



Reference Materials
Microsoft Teams Introduction
When should I use OneDrive vs. SharePoint?
Security Guidelines for Storing and Sharing Cloud Data

Knowledge Base Articles
Office 365 - Student Advantage and Download Directions
Office 365 - Download and Install Office

Additional Resources
Additional Teams Information from Microsoft
Additional OneDrive Information from Microsoft
Additional SharePoint Information from Microsoft

General Systems Training
 

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Introduction to Power BI
This course provides an overview of the Power BI Service and Desktop. It introduces you to the various elements of Power BI, as well as how to connect and work with data. The course will also provide you with the basics of building and publishing reports.

 

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Introduction to Drupal
This course provides a basic overview on how to use Drupal to edit existing web pages as well as creating new pages / content.


 

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UCR DocuSign Guide
This interactive guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents.

 

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Introduction to Multi-Factor Authentication
This video provides an overview of Multi-Factor authentication at UCR.

 


Knowledge Base Articles
Activate and Log In to a DocuSign Account
When to Send Documents in DocuSign
Multi-Factor Authentication (MFA) - FAQ
Multi-Factor Authentication (MFA) - SMS Only Phone Instructions
Multi-Factor Authentication (MFA) - Emailed or Downloaded Passcodes Instructions
MyAccount - General Information


Additional Resources
Power BI Learning from Microsoft
DocuSign Support
websites.ucr.edu - Provides a wealth of Drupal information including information on workshops, a how to guide and requesting and launching sites.

Featured Training

Security Tips for Keeping Your Data Safe


This video provides information on some simple steps you can take to make sure your data is secure.

For information on identifying phishing emails, check out our Tips for Spotting Phishing Emails job aid.


Accessing ITS Self-help & Training Tools

This video provides an overview of ITS help resources including, getting information about technical problems, using the ITS Knowledge Base, accessing ITS support and utilizing training resources.

 

Service Link Logo


The ServiceLink Portal provides access to ITS help resources. You can access the ServiceLink Portal by visiting ithelp.ucr.edu.

Submitting Support Tickets

This video provides an overview of submitting a support ticket from the ServiceLink Portal (ithelp.ucr.edu).


Submitting and Tracking Tickets in ServiceLink
This job aid provides an overview of the ServiceLink Homepage and how to submit and track support tickets.

 

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UCR DocuSign Guide
This interactive guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents.

Need More Information?
 

Knowledge Base

Search the ITS Knowledge Base to find solutions to your problems.

Find additional training content using LinkedIn Learning.

Need IT Support?

The BearHelp team is happy to assist!
 

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Submit a Support Ticket
or call 951-827-4848 (IT4U)

 

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We are listening!

Questions? Comments? Training you want to see?

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