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TRAINING TOOLKIT

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STUDENT-SPECIFIC TRAINING

 

VIDEOS
 

 

 

New Student Account Set-Up

This video explains and demonstrates the steps new students will need to take once their UCR undergraduate application has been received for review.

 

 

Student Technology Overview

This video provides an overview of some of the technology solutions provided by ITS that are available to UCR students.

 

 

Using the UCR Self Service Laptop Checkout Kiosks

This video tutorial provides instruction on how to check out and return a device from the UCR self-service laptop checkout kiosks.

 

Student Access to Software

This video provides students with information on the various ways they can access the software needed to complete their coursework and how to access those resources.

 

 

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ITS APPLICATIONS + SYSTEMS

 

VIDEOS
 

 

Introduction to UCR ITS

This video is used to introduce staff that are new to UCR to ITS and the services provided.

Introduction to ITS Job Aid

 

 

ITS Website and Service Portal Introduction

This video provides an overview of the ITS Website and Service Portal

 

Accessing ITS Self-help and Training Tools

This video provides an overview of ITS help resources including getting information about technical problems, using the ITS Knowledge Base, accessing ITS support and utilizing training resources. 

 

 

Reporting an IT Problem to ITS

This video provides an overview of how ITS processes problems reported by campus users. 

 

UCR Multi-factor Authentication (MFA): Enrollment Tutorial

This video provides an overview of Multi-Factor authentication at UCR. 

 

 

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BUSINESS + CLASSROOM SOFTWARE

 

GUIDANCE DOCUMENTS
 

UCR Google Drive Guide

This guide provides basic information and access to resources that will help you get up and running on Google Drive (R'Docs).

UCR OneDrive Guide

This interactive guide provides an overview of OneDrive functionality including creating and sharing folders, uploading to OneDrive and how to synch OneDrive files with your computer or device.

UCR Microsoft Teams Guide

This interactive guide provides an overview of Microsoft Teams functionality including using chat and teams, creating teams and managing meetings using teams.

UCR SharePoint Guide

This interactive guide provides an overview of SharePoint, including using SharePoint pages, SharePoint Document Libraries, and editing and creating SharePoint pages.

UCR DocuSign Guide

This course provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents.

UCR Power BI Guide 

This course provides an overview of the Power BI Service and Desktop. It introduces you to the various elements of Power BI, as well as how to connect and work with data. The course will also provide you with the basics of building and publishing reports. 

 

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CYBERSECURITY

 

VIDEOS
 

 

Security Tips for Keeping Your Data Safe

This video provides information on some simple steps you can take to make sure your data is secure.

 

 

PhishAlarm Introduction

This video introduces PhishAlarm to the UCR campus by explaining what it is, how to use it and how to get additional information.

 

 

Google Chrome Lure - Phishing Email Example

This video provides an example of a phishing email that appears to prompt the user to update Google Chrome. It provides an overview of what to look out for in emails of this type, how to report phishing emails and where to go for help and information.

 

 

Google Drive Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from Google Drive. It provides an overview of what to look out for in emails of this type, how to report phishing emails and where to go for help and information.

 

 

MS Voicenote - Phishing Email Example

This video provides an example of a phishing email that appears to come from Microsoft Voicenote. It provides an overview of what to look out for in emails of this type and where to go for help and information.

 

 

DHL Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from DHL. It provides an overview of what to look out for in emails of this type and where to go for help and information.

 

 

iTunes Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from iTunes. It provides an overview of what to look out for in emails of this type and where to go for help and information.

 

 

Intuit Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from Intuit. It provides an overview of what to look out for in emails of this type and where to go for help and information.

 

 

DHL Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from DHL. It provides an overview of what to look out for in emails of this type and where to go for help and information.

 

 

TurboTax Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from TurboTax. It also provides some tips on what to look out for during tax season.

 

 

2 Factor Authentication (Google Email) - Phishing Email Example

This video provides an example of an email that appears to come from Google requiring the completion of a 2 factor authentication setup. The video explains what to lookout for in this type of email to prevent exposure to scams.

 

 

2 Factor Authentication (Outlook Email) - Phishing Email Example

This video provides an example of an email that appears to come from Microsoft requiring the completion of a 2 factor authentication setup. The video explains what to lookout for in this type of email to prevent exposure to scams.

 

USPS Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from the USPS. The video explains what to look out for in emails of this type and provides tips on what you should do to prevent yourself from becoming a victim of one of these scams.

 

 

Student Job Lure - Phishing Email Example 

This video provides an example of a job offer scam email. Emails of this type are often used to target students. The video will show you what to be on the lookout for in emails of this type, and what to do to prevent yourself from becoming a victim.

 

 

Business Email - Phishing Example

This video highlights a type of email scam that typically targets university staff. The video shows you what to be on the lookout for in emails of this type and what to do to prevent yourself from becoming a victim of one of these scams.

 

 

Zoom Lure - Phishing Email Example

This video provides an example of a phishing email that appears to come from Zoom. The video explains what to look out for in emails of this type and provides tips on what you should expect to see in legitimate emails.

 

Need More Cybersecurity Information?

For more information on identifying phishing emails, check out of Tips for Spotting Phishing Emails guide.

To get more information and best practices for staying secure, visit our Cybersmart page.

 

 

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PROFESSIONAL DEVELOPMENT

As an active student or staff member you have complimentary access to LinkedIn Learning courses!

 

 

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PROJECT MANAGEMENT

 

VIDEOS
 

 

ITS Project Creation and the Governance Process

This video provides an overview of the processes ITS adheres to in order to create and execute projects.

 

 

ITS Services Overview

This video provides an overview of ITS and the services provided.

 

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ADDITIONAL SELF-HELP RESOURCES

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GET HELP

Our friendly IT experts are here to help! Contact us online or by phone. 

ITS business hours are Monday through Friday from 8 AM to 5 PM.

 

 

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