Information Technology Solutions

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ServiceLink Knowledge Base
For all application, service, and tool self-help support documentation, tips and tricks, visit the ServiceLink Knowledge Base.
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A New Way to Print
Learn more about Cloud Printing
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A New Way to Serve UCR's Technology Needs
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IT Starts Here for...

STUDENTS

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STAFF

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New ITS Chatbot and Guest Login Functionality Enhance 24/7 IT Support for Campus

Users needing IT self-help may notice two new features: a chatbot icon on the ITS website and service portal and the option to submit a support ticket as a “guest” rather than logging in with a NetID. Read on to...
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New and Improved Central IT Resources

In support of a new and improved campus user experience, IT service forms and Knowledge Base articles have been recategorized.
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UCR ITS Bests UCSB and SDSU to Win Google Cloud Hero Cup

UC Riverside Information Technology Solutions (ITS)–campus’ central IT organization–won the inaugural Google Cloud Hero Cup against competitors from UC Santa Barbara and San Diego State University. The gamified Google Cloud training took place over the course of three hours on...
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700,000
emails supported per day
175
system databases are managed, storing 30 terabytes of data
40,000
support tickets are resolved annually