Following a security enhancement on the campus Virtual Private Network (VPN), Highlanders are now required to authenticate their VPN access using Duo MFA’s secure options. In other words, Highlanders will no longer enter "1" to receive a simple push notification for approval; they will need to use a secure method (e.g., a 3-digit code sent to their Duo app, touch ID, etc.).
Highlanders using the campus VPN, Cisco Secure Access (AnyConnect), will be prompted to verify their identity using Duo Universal Prompt, the same Duo multi-factor authentication method(s) they use for other secure UCR resources such as email.
Please note that all active VPN sessions were disconnected while Information Technology Solutions (ITS) performed the enhancement. As a result, all campus VPN users will need to reauthenticate to maintain their VPN access. For step-by-step guidance on reconnecting to the campus VPN, please refer to the IT knowledge article.
If you experience any VPN or network connectivity issues outside of the maintenance window, please submit a ticket or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00 pm.
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