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An animated phone depicting a conversation between a person and a chatbot.

New ITS Chatbot and Guest Login Functionality Enhance 24/7 IT Support for Campus

Users needing IT self-help may notice two new features: a chatbot icon on the ITS website and service portal and the option to submit a support ticket as a “guest” rather than logging in with a NetID. Read on to learn more about these features! The ITS chatbot is ready to learn about UCR and...