Zoom Phone Migration Begins for Select Campus Groups

Migration to Zoom Phone Services is underway for several groups on campus, including the Palm Desert Graduate Center, College of Humanities, Arts, and Social Sciences, School of Public Policy, Enrollment Services, Division of Undergraduate Education, Graduate Division, and UCR Intercollegiate Athletics. The Zoom Phone “Go Live” date for these units will be announced shortly.

Earlier this year, ITS successfully completed two pilot runs for Zoom Phone Services. Soon after, on April 18, four of UCR’s active call centers transitioned to Zoom Phone Services. The transition of UCR’s campus telephony services to Zoom Phone is crucial in bringing Highlanders together on a unified, modern, and reliable telephony platform.

Remaining campus units can expect to upgrade to Zoom Phone soon. When campus units are slated to migrate, staff are notified by ITS via email. Prior to the upgrade, phone users receive step-by-step guidance on Zoom Phone configuration, desktop and mobile app usage, and active call management via a training session (date to be announced). Live support is also available during the migration to ensure a smooth transition.

Stay tuned for more updates on the campus rollout of Zoom Phone Services. To learn more about this initiative, please visit the ITS Digital Transformation project page. If you have questions and concerns, you may reach the Zoom Phone Project Team via email at zoomphonepilot@ucr.edu.

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