UCR will upgrade its ServiceNow instance on February 14, 2025. This article summarizes key enhancements and new features across various ServiceNow applications and features that will be introduced upon release upgrade. The Xanadu and Washington DC releases focus on improving efficiency, visibility, user experience, and leveraging AI capabilities.
Knowledge Management
Washington DC:
- Knowledge Management components within Configurable Workspace support reflow for improved accessibility.
- The Knowledge Management v3 homepage is being prepared for deprecation, with the Knowledge Management Service Portal as the recommended alternative.
Xanadu:
- Enhanced article formatting with an upgraded TinyMCE editor, including Power Paste, Anchor, and Insert Accordion.
- Advanced knowledge base management features (article versioning, subscriptions, templates, quality index) are available through the Knowledge Management advanced plugin (installed by default for new customers).
- AI Search is available on the Knowledge Management Service Portal homepage for optimized search results.
- A new report on the Knowledge Management dashboard displays articles expiring within the next 90 days.
Service Catalog
Washington DC:
- Requesters can save drafts of catalog item forms.
- Values and field messages for catalog item questions can be set without scripting.
Xanadu:
- Service Catalog supports the Zero Trust Access (ZTA) security model.
- Popular Items widgets load faster.
Regulatory Change Management
Washington DC:
- Manual creation of regulatory alerts is now possible within the Workspace.
- Bulk import of alerts is supported via an Excel template.
- The classic UI dashboard has been removed.
Xanadu:
- AI-powered citations can be added to regulatory authority documents.
- Simplified change and action task ownership changes through enhanced Task Management.
- Rule-based assignment of regulatory alerts to domain experts.
- Action tasks are now segregated for improved reporting.
Deprecation
Xanadu:
- Release Management application is deprecated.
This combined summary provides a high-level overview of the key changes applicable to UCR's instance of ServiceNow. For more detailed information on specific applications and features, please refer to the individual release notes:
Xanadu Release Notes Washington DC Release Notes