On October 27, 2025, ITS Secured Device Services began rolling out Cisco Secure (AnyConnect) VPN to all managed Windows devices across all campus orgs. Please note that the rollout may take several days to complete, meaning you may not immediately see AnyConnect VPN on your device. Once you see the client on your device, you can find guidance on how to use it in the ITS Knowledge Base.
Windows and Mac Users
The old Palo Alto (GlobalProtect) VPN will continue to work on Windows and Mac devices until it is sunset by ITS. Highlanders who use Mac devices managed by university IT are advised to continue using GlobalProtect VPN until the AnyConnect VPN becomes available on their device.
Highlanders who manage their own Windows or Mac device are welcome to download the new Cisco Secure (AnyConnect) VPN (see guidance).
Linux, Android, Chromebook, and iOS Users
As mentioned in an earlier campus announcement, Highlanders who use VPN with devices that have Linux, Chrome, Android, or iOS operating systems (i.e., Linux machines, Chromebooks, phones, or tablets) will be required to use the new VPN as of October 27, 2025. If this applies to you, please find guidance below:
IT Support
If you experience any issues with VPN or network connectivity, please submit a ticket or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00 pm. For in-person support, please visit the IT Support Services stations located at the first floors of the Rivera and Orbach libraries and the Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.
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