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A New Virtual Private Network (VPN) at UCR

UCR Information Technology Solutions (ITS) will introduce a new Virtual Private Network (VPN) solution for campus use on March 2, 2020. The new VPN (Palo Alto GlobalProtect) is scheduled to replace the current campus VPN (Cisco AnyConnect).

Why is UCR introducing a new campus VPN?

Palo Alto’s GlobalProtect VPN offers greater security features than Cisco’s AnyConnect, including better integration with our internet firewall. It also supports multi-factor authentication (MFA) and enforces our security policy.

When will the new VPN be available?

The new GlobalProtect VPN will be available to use starting on March 2, 2020. There will be a window of time open for users to make the transition to GlobalProtect before AnyConnect is disabled. However, Campus VPN users are highly encouraged to begin using the new GlobalProtect VPN immediately after it becomes available and report any issues if encountered.

When will the current VPN be decommissioned?

Updated: To support remote working and teaching the AnyConnect VPN will be now decommissioned on June 19, 2020. This overlap is meant to allow users ample time to transition to using the new VPN successfully.

How to use the new GlobalProtect VPN:

  1. Instructions to download and configure GlobalProtect VPN on your device will be added to this article in the UCR Knowledge Base on March 2, 2020. 
  2. Install and begin using the GlobalProtect VPN after March 2, 2020. 

If you experience any access or connection issues while using the GlobalProtect VPN, report them immediately to UCR BearHelp by calling 909-537-4848 (IT4U) or email at BearHelp@ucr.edu.

Your secure access to campus resources is greatly valued, and we appreciate your cooperation during this important transition.

*Special note for BCOE: This change will not impact the availability of the UCR Engineering VPN.