Click on any of the service categories below to see information about ITS managed services and applications. For specific application how-to guides, tips and tricks visit the ServiceLink Knowledge Base or the respective service's website for all application support documentation.
BUSINESS APPLICATIONS
Access to software and services that deliver core administrative systems and applications for the UC Riverside campus is available to faculty, staff and students - dependent on role and EACS approval. Below are examples of campus software and business applications. For access to specific applications, contact your Departmental SAA.
Human Resources Applications
(Not all applications are listed)
Academic Personnel (AP) Recruit
The Academic Personnel Recruit System (AP Recruit) is a part of the Academic Personnel Systems for the University of California, Riverside. AP Recruit is a secure online academic employment recruitment management system, supporting the entire recruitment workflow from creation of a recruitment plan, application, reference gathering, reviewing by the search committee, and, finally, selecting a hired candidate.
Career Tracks
Career Tracks is a system which integrates with both iReview, UCR's reclassification and equity system, and iRecruit, UCR's online recruitment management system. Career Tracks is UCR's campus repository of job descriptions and replaces UCR's Job Description System (JDS).
eFilePlus
Academic Merit and Promotion system, known as eFile, represents a significant improvement of the academic personnel review process for faculty storing every facet of a faculty member's professional career. Assembling and reviewing faculty merit and promotion portfolios is faster, simpler and more efficient using this stable, secure, flexible system. eFile features electronically routed, paperless review of merit and other academic personnel actions, as well as the capability of automated generation of a variety of reports and queries, including curriculum vita, bio-sketches, and other reports supporting various faculty needs (e.g. for extramural funds proposals).
Human Resources Data Warehouse (HRDW)
The Human Resources & Academic Personnel Data Warehouse (HRDW) provides options to query personnel information as well as access a series of pre-defined reports that provide easy access to commonly needed information.
iRecruit
The iRecruit suite of systems provides a comprehensive, end to end electronic process for UCR's staff recruitments and includes the following comprehensive staff recruitment management systems: Job Description System, Requisition System, Application System/JOBS Portal, and the Application Review System.
iReview
iReview is UC Riverside's online staff equity and reclassification review system. It allows for the completely paperless creation, routing, review and approval of departmental equity and reclassification requests.
Student Data Query System
The Student Data Query System was developed for departmental and college personnel, faculty, and staff directly involved in student academic advising. The SDQS contains a secure, intuitive web interface that provides access to pre-defined reports as well as a query tool enabling users to report on wide variety of academic information (e.g. cumulative GPA, academic holds, units earned, enrollments, etc.). Individuals that have responsibility for advising students (e.g. who need to run a list of their advisees who are in academic difficulty) or reporting (i.e., who need to know how many students are enrolled for a particular major and create classes to meet the demand) will find the SDQS highly valuable.
UC Path
The UCPath project includes the replacement of Payroll & Personnel System (PPS) instances with a single PeopleSoft implementation called the UCPath system. When it is adopted system-wide, UCPath will serve over 200,000 UC employees across 10 campuses, five medical centers and other university facilities. It is a key program of the University of California's Working Smarter initiative to strategically improve the efficiency of the University's business operations and direct savings to the core mission of teaching, research and public service.
UCR Title and Pay Plan
The Title and Pay Plan is a comprehensive online system that allows users to search for UCR job titles and title codes and find the corresponding salary grades, step structures, class specifications, bargaining units, overtime eligibility, shift differentials, and on-call rates.
Campus Planning Applications
(Not all applications are listed)
Asset Management System (AMS)
AMS provides equipment custodians with a user-friendly and readily accessible tool to facilitate the accurate monitoring and reporting of equipment assets. The AMS was developed as a solution to enhance and improve the equipment inventory process.
Capital Programs Management Systems (CPMS)
The Capital Programs Management System (CPMS) provides the ability to manage campus space, renovations, and expansions via a transparent approach that is available through all steps in the planning and review process providing all stakeholders a clear understanding of a project’s “scope, schedule, and budget.”
Facilities Management System (FMS)
The Facilities Management System, maintained by Capital and Physical Planning, tracks statistics for buildings and rooms on campus with the ability to electronically attach and display diagrams, CAD drawings, and blueprints for any room.
Financial & Budgetary Applications
(Not all applications are listed)
eBuy
eBuy is UCR's Online Purchasing application. eBuy supports a number of roles enabling requestors and transactors to create, process and finalize purchasing transactions for the procurement of goods and services.
SuperDOPE
SuperDOPE contains all payroll transactions from the UCPath Payroll system. Users may query payroll and benefit expenditures by FAU combination and/or by employee name. Query results may be exported to MS Excel for further analysis and reporting.
UCR Financial System - UCRFS
UCRFS is the campus enterprise financial system used to perform such actions as entering budgetary transactions, processing cost transfers and reviewing post audit notification entries.
UCRFStotals
UCRFStotals is UCR’s Financial and Budgetary Data Warehouse. UCRFStotals provides the ability for users to access general ledger financial and budgetary transactions for query and analysis. Users may query the data warehouse in detail mode or summary mode, including the option to "drill down" into the detail transactions that make up summary totals. In addition, search results may be exported to Excel for further data management and reporting.
Productivity Applications
(Not all applications are listed)
ePay - Online Payment System
The ePay Online Payment Request Application manages payment requests for Petty Cash Reimbursements, Refunds, Business Meeting and Entertainment Events. ePay incorporates online business rules, and improved policy controls. Payments may be processed either by check or EFT.
Facilities Work Order System
The Facilities Work Order System is used to request maintenance and repair of campus facilities. Any user with a valid NetID can access the Trouble Ticket Form. Transactors can generate requests for billable repairs and services.
iTravel
The Travel Planning & Expense Reporting System (iTravel) is a system designed to meet the diverse needs of campus departments, as well as increase compliance with University travel policy, especially regarding required authorizations. The iTravel System allows travelers to enter travel planning data/information and record travel expenses. Department travel coordinators can prepare and submit travel expense reimbursement forms to Accounting who will finalize the expense voucher for reimbursement. All department approvals occur on-line and supporting receipts and other documentation are uploaded into the system for online access.
Mail Services Work Order System
The Mail Services Work Order System gives options for authorized users to request Bulk Mail, Inter-Campus, Scotmail and Messenger Services. Mail Services provides most services offered by the United States Postal Service including certified, registered, express and insured mail.
PI Web Reporting System (PIWRS)
The PI Web Reporting System (PIWRS) is a campus reporting tool that generates monthly Contract & Grant financial reports for Principal Investigators (PIs). By default, all PIs automatically have access to this application and can view reports for their contract and grant funding sources. The PIWRS also is linked to the Annual Payroll Certification System, providing Principal Investigators (PIs) with the option to certify payroll expenditures are reasonable in relation to the work performed on the sponsored project.
Time & Attendance Reporting System, Timesheet (TARS)
The Time & Attendance Reporting System (TARS) is UCR's online tool that automates time and attendance reporting. This system offers users the automation of the labor-intensive process of recording payroll information into the Personnel Payroll System (PPS). In addition, TARS increases the transparency of the time reporting process.
EMAIL COLLABORATION
Browse services related to electronic communication channels and tools. (Not all applications are listed below)
eStorage
eStorage is a file storage and sharing system provided to departments and organizations at UCR. Each unit is granted shared space for its users to store documents, spreadsheets, graphics, publications, presentations, etc. Documents and files in eStorage can be securely shared within an organization, with a very flexible permissions system.
iShare
iShare is a file storage and sharing system provided to all faculty & staff at UCR. The system provides 5GB of disk space that allows you to store copies of important documents (e.g. notes, papers, PowerPoint presentations, graphics, etc.). With iShare you can securely share documents with anyone who has a web browser and Internet connection; use iShare to overcome file size limitations of e-mail attachments!
Office 365
Office365 is a cloud-based email, calendaring, and various accompanying collaboration tools system. Migrating our email services to the cloud allows UCR the ability to maintain and improve upon our existing enterprise email and collaboration tool offerings, without investing heavily in upgrading our infrastructure to meet our campus' growing needs.
SharePoint
SharePoint is a multi-purpose platform designed to incorporate many web applications such as content management and document management solutions. SharePoint enables users to make libraries, lists, and sites, collaborate with colleagues, search content, process information, develop data charts, create workflows, and presents other various tools to aid in organizational needs. Essentially, SharePoint replaces multiple, separate web application tools and is completely customizable.
R'Cloud
R'Cloud, powered by Syncplicity, offers a secure and entirely on premise file storage solution that is provided to all UCR Senate Faculty in addition to, and separate from, Google Drive. All files uploaded to R’Cloud are housed entirely on campus in a safe and secure environment, and provide a full 3 Terabytes (TB) of space. Now UCR Senate Faculty have a reliable and secure way to store, sync, and access files across multiple devices.
R'Docs
R'Docs are a set of Google Application services, such as Google Drive, that is hosted on UCR's servers. This allows access to Google's features and tools, but with additional protections and provisions not available with the consumer version of Google services. With R'Docs, you can access files and folders from a web browser or any device where you've installed Google Drive.
R'Mail
With unlimited e-mail and file storage, server-side virus scanning of all e-mail messages, web-based access, and POP/IMAP access, UCR R'Mail e-mail accounts provide a high level of flexibility and security. As a UCR student, your student e-mail account is your primary means of receiving important academic information and is mandatory for all UCR students. As a UCR faculty member, it is easy to communicate and collaborate with your students.
Zoom
Zoom is a web-based video conferencing tool with a local, desktop client and a mobile app that allows users to meet online, with or without video. Zoom users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens, all with one easy-to-use platform. Zoom offers UCR students and faculty the best video, audio, and wireless screen-sharing experience across numerous platforms.
INFORMATION SECURITY
We are strongly committed to sustaining high standards in the protection of data assets and information technology resources that support the University’s academic, enterprise, and research operations and objectives. Below are services the ITS Information Security Office currently offers to help the university reach and exceed these objectives.
Compliance Assistance
The ISO can assist in ensuring compliance with a number of different statutory and industry compliance frameworks including PCI and HIPAA.
Consulting Services
As the needed for enhanced security increases every day, the ISO offers consulting on a wide-range of services from threat intelligence and vulnerability management to assistance with department-wide risk assessments. The ISO also collaborated with the Office of General Counsel to provide information security support in the event of litigation.
Incident Response
Staff is available to assist with the required steps in the event of a breach or security event to ensure both statutory requirements are met and threats are eliminated.
Training and Awareness
The ISO can assist in training and awareness programs for both large and small departments, divisions and colleges. Topics range from securing your devices at home, to MFA, phishing and everything in between.
Penetration Testing & Vulnerability Scanning
In an effort to help ensure security of networks, environments or web applications, the ISO has staff available to assist in penetration testing. Projects can range from the testing of a single website to an entire environment. Additionally, ITS ISO can provide the results of vulnerability scanning to provide awareness of missing patches, unsupported operating systems and misconfigured systems.
Risk Assessment
To assist in both departmental and campus-wide security, risk assessments can be provided for applications (on premises and off), hardware, and services. Assessments are provided in easy to understand format with suggestions for greater security.
EDUCATIONAL TECHNOLOGY
Services , tools, and applications integral for quality teaching and learning. (Not all applications are listed below)
Banner
UCR Banner Student Information System is a fully integrated software solution designed to help faculty, academic advisors, staff and students better manage academic and business operations. Faculty, academic advisors and staff use Banner features such as Advisor Student Profile, and Document Management to manage and review student records. Students use Banner features such as Registration, Self Service, and Student Profile to register for classes, review and accept financial aid, manage and pay their fees, and update personal information.
Classrooms
The Classrooms website allows you to locate any general assignment classroom, view floor plans and photographs of actual rooms, review the technology available in each room, and obtain instructions for equipment operation.
Clickers
Clickers allow real-time interactions between the instructor and their students. The interactions are usually in the nature of queries by the instructor with students responding electronically to those queries. The student responses are digitally collected both as a group and individually and the information (data) reflects the individuals and/or group's consensus to the queries. This data can be immediately displayed as visual feedback, not only to the instructor but also to the queried audience. Information obtained in this way can be manipulated pedagogically and administratively via statistical analysis of the queried data to support programmatic goals of a course, a department or a campus wide initiative.
Cloud Printing (Wepa)
With the new cloud printing kiosks, students will be able to choose to print their documents from one of 14 cloud printing kiosks across campus. Features will be expanded to include color printing, double sided, direct printing from Cloud accounts (like Google docs), direct printing from iLearn as well as scanning documents to email.
iEval
iEval is UCR's online system for conducting student evaluation of course instructors and is currently administered by the Office of Evaluation and Assessment.
iGrade
iGrade is a web-based grade submission system enabling UCR faculty to submit grades electronically (via the web or from an Excel spreadsheet) directly into the campus Student Information System. iGrade provides campus faculty with the ability to view and download class rosters from the web and perform edit checks on-line and obtain information on whether or not grades are ready to post.
Mediaworks
MediaWorks is UCR's web-based system for requesting multimedia equipment, supplies, and personnel for events and courses. MediaWorks allows creation of one-time as well as recurring events, and includes a powerful search feature.
Photo Roster
The UCR Photo Roster System is a "visual roster" that provides faculty digital images of students who are enrolled in their courses. Functioning as a visual resource, the Photo Roster helps teaching faculty place the visage of a real person to a name in the classroom. In the process, the Photo Roster creates a classroom community that fosters recognition within an academically closed and trusted socializing environment. Recognition promotes familiarization and helps students and instructors work towards the common goal of learning a subject.
Virtual lab (VLab)
The VLab is a virtual environment for all UCR students to use software titles without having to download any software. Students use VMware (either a client download or the web interface) to utilize popular University-licensed software remotely on their own personal computer from anywhere with a broadband Internet connection.
ACCOUNTS & PASSWORDS
Central Authentication Service
Central Authentication Service (CAS) is a key component of UCR’s Identity Management initiative. CAS unifies the login process of all UCR applications into a “single-sign-on” approach making authentication easier across multiple applications simultaneously.
Enterprise Access Control System (EACS)
The Enterprise Access Control System (EACS) provides UCR System Access Administrators (SAAs) a single tool to securely control access to a wide variety of campus systems within their scope of responsibility in a completely paperless, automated environment. In addition, EACS contains reports that allow SAAs to view their accountability structure grouped by application or by UCR NetID.
Multi-Factor Authentication (MFA)
Multi-factor authentication is a multi-faceted approach to authenticating a user. MFA enhances the security of your account by using your phone, tablet, a passcode to verify your identity. If someone were to steal your UCR password, the bad actor would have access to all single sign-on systems. With MFA, a secondary step is added for security precaution (phone, hardware token or bypass code) and is required in order to sign in successfully. This prevents anyone but you from accessing your account, even if they know your password.
Temporary NetID System (TNS)
The Temporary NetID System is a tool available for departments to provide campus affiliates with a temporary UCR NetID and password to access the UC Learning Center for all necessary training courses. By virtue of being granted a temporary NetID and password, users also gain temporary wireless network access.
VOICE & NETWORK SERVICE
Access the fundamental "getting connected" services, including wired and wireless connectivity, voice services and requesting support throughout the campus. (Not all applications are listed below)
Campus Operator
The Campus Operators for UC Riverside assist callers in reaching the appropriate people and/or departments on campus.
Campus Telephones
Communication Services is transitioning the campus telephone system from the traditional analog phone network to a digital VoIP (Voice over Internet Protocol) based solution. The new hosted VoIP system ensures high quality voice communications.
Campus Wireless Access
The wireless network on campus supports most devices and is available to all Eduroam and UC Riverside account holders. The primary and preferred wireless network is UCRWPA.
Communications Work Order System
The Communications Work Order (CWO) system allows users to issue work orders for communications services. Any user with a valid NetID can access the system to generate a "Trouble Ticket" to report a problem. Authorized Communication Work Order System users have options to create work orders for billable requests and can view work order analysis and reporting.
Eduroam
Eduroam (education roaming) is the secure, world-wide roaming wireless access service developed for the international research and education community. Eduroam, which is an encrypted (WPA2) wireless service, allows students, researchers, faculty, and staff from UCR to obtain internet connectivity across campus and when visiting other participating institutions. Members of the UCR campus can visit a campus offering eduroam and log in using their UCR NetID and password. Similarly, visitors to UCR can log in to UCR's eduroam network using their home campus credentials.
Guest Wireless
A tool that allows UCR faculty to create guest wireless accounts on their computer, tablet, or smartphone. UCR faculty can create up to ten accounts at a time, and the duration of these accounts may be extended on an as needed basis. Additionally, the new tool has a "wireless conference support" capability that allows individuals to create up to 100 wireless accounts to support larger groups of visitors. Campus Systems Access Administrators (SAAs) can create two wireless administrators per department to support these requests.
AVAILABLE SOFTWARE
ITS provides the ability for faculty, staff and students to obtain certain software titles at a substantial discount. In many cases we work with other UC campuses to obtain the best possible pricing. The goal of our site licensing service is to provide software that is widely used on campus in instruction and research.
View the offerings below and visit the Site License website for download instructions of each available software. For questions about downloading software please contact ITS BearHelp at (951) 827-IT4U (4848), BearHelp@ucr.edu ;or submit a ticket here.
Adobe
Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format. The family comprises Acrobat Reader, Acrobat Pro DC 2017 and Acrobat Cloud Base Applications.
Anti-Virus & Anti-Spam
UCR provides various tools and services in support of desktop security including anti-virus software. Many of these tools are integrated into the newer operating systems such as Windows Defender and Microsoft Security Essentials.
- Sophos Anti-Virus
Sophos Anti-Virus, like its competitors Norton and McAfee, works in two ways: it prevents viruses from executing, and it removes them if it finds that one has already executed. In order to do this, Sophos maintains a database of known viruses and how to remove them, and updates the anti-virus program periodically to ensure that the computer is protected from the newest threats.
- Microsoft Security Essentials & Windows Defender
Depending on your version of Windows, either product can help protect against viruses, spyware, and other malicious software. You can use it anytime to scan for malware if your computer isn't working properly or you clicked a suspicious link online or in an email message.
Dell Computers
Departments may purchase Dell computer products through a volume license agreement by contacting the campus representative, Jerry Sivret, at 800-274-7799 ext. 5139378 or jerry_sivret@dell.com. Visit the vendor home page: http://premier.dell.com or View the Dell Agreement.
ESRI
UC Riverside maintains a campus site license agreement with ESRI (Environmental Systems Research Institute, Inc.) for most of their products. Annual licenses are available for the ArcGIS family of software products, ArcGIS, and many other products.
EViews
EViews is an application for academic researchers, corporations, government agencies, and students access to powerful statistical, forecasting, and modeling tools through an innovative, easy-to-use object-oriented interface.
Filemaker
FileMaker is the tool you use to create a custom app. You also use FileMaker to access your app on a Windows or Mac computer. Start by importing data from a spreadsheet or using a built-in Starter app to manage contacts, inventory, meetings, and more.
JMP
JMP helps you tackle your routine and difficult statistical problems. From easily accessing your data from various sources, to using quick, reliable data preparation tools, and performing choice statistical analyses.
Maple
Maple application enables them to focus on new concepts without getting lost in the mechanics of the calculations, providing illuminating visualizations that promote understanding, and helps with the development through interactive explorations that give immediate results.
Mathematica
Mathematica provides capabilities to work and analyze algorithms across all areas, capable of handling large-scale problems, with parallelism, GPU computing.
Matlab
MATLAB student-use software provides the same tools that professional engineers and scientists use every day within a lab environment.
Microsoft
UCR participates in two volume-licensing agreements with Microsoft through the University of California and our software reseller SHI: the Select Agreement and the Microsoft Consolidated Campus Agreement (MCCA).
Parallels
Parallels Desktop for Mac, by Parallels, is software providing hardware virtualization for Macintosh computers with Intel processors.
PaperCut
PaperCut provides simple and affordable print management software for Windows, Mac, Linux.
Qualtrics
Qualtrics is a web-based survey creation, collection, and analysis software tool. Can be used for the creation of open surveys, targeted (panel) surveys, and open polling.
SAS
SAS (previously "Statistical Analysis System") is a software suite developed by SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.
Solidworks
SolidWorks is a solid modeling computer-aided design and computer-aided engineering computer program that runs on Microsoft Windows.
SPSS (v.24/v.25)
SPSS is a Windows and Amos based program that can be used to perform data entry and analysis and to create tables and graphs. SPSS is capable of handling large amounts of data and can perform all of the analyses covered in the text and much more. SPSS is commonly used in the Social Sciences and in the business world.
STAT v.15
Stata is a complete, integrated statistical software package that provides everything you need for data analysis, data management, and graphics. You can combine and reshape datasets, manage variables, and collect statistics across groups or replicates. You can work with byte, integer, long, float, double, and string variables (including BLOBs and strings up to 2 billion characters). Stata also has advanced tools for managing specialized data such as survival/duration data, time-series data, panel/longitudinal data, multilevel data, categorical data, multiple-imputation data, and survey data.
Symantec
Endpoint Protection Cloud is a security-as-a-service solution for organizations with limited IT resources. It manages PC, Mac, mobile devices and servers from a single console. It protects against today’s ransomware, zero-day threats and other sophisticated attacks with multi-layered technologies like advanced machine learning and behavior analysis.
Wolfram Alpha
Mathematica provides a single integrated, continually expanding system that covers the breadth and depth of technical computing.
WEB TOOLS
Web Tools encompasses applications offering the ability to build websites with broad features and functions, access to the campus portals, support request system, and announcements tools. (Not all applications are listed below)
Content Management System (CMS) - Acquia
Acquia Cloud Site Factory, running on Drupal, Content Management System provides a more robust, feature-rich, easy-to-use web solution to eligible sites across campus. The main features Acquia CMS brings are: mobile responsive websites, modern look and feel, a variety of content types, and group manager-controlled user accounts with various roles.
Content Management System (CMS) - OmniUpdate
The OmniUpdate Content Management System allows campus units to develop and maintain timely and relevant web resources as well as develop a common and consistent method of displaying content on the internet. OU gives campus constituents access to a library of page templates, and makes web editing as simple as using a word processing program. Technical staff retain the ability to develop complex and dynamic web solutions, while others gain the ability to maintain their websites.
R'Space / R'Web Portal
The campus portals are a one-stop shop for all your campus needs. From campus announcements and spotlights to your full list of authorized applications, the campus portal allows users to customize a dashboard to best suit their daily campus needs.
ServiceLink
ServiceNow is an enterprise application that provides a robust suite of applications to automate and streamline IT and business unit operations. ServiceNow is accessed through a web-based interface that can be easily configured to adapt to a variety of workflow and processes. Additionally, all application support documentation, tips and tricks can be viewed from the ServiceNow Knowledge Base.
Scotmail Daily Digest
The Scotmail Daily Digest Tool compiles the many separate, daily Faculty & Staff Scotmail messages into one easy-to-read message sent out once per day. Faculty and Staff members will automatically receive the daily digest. Students and external UCR affiliates can elect to receive the digest by subscribing to it.