ITS proudly recognizes Technical Project Manager Dalia Fadel as the February 2025 Employee of the Month. Nominated by Kathleen Rondeau-Taylor, Patrick Wagman, and Rehan Tahir, Dalia is celebrated for her leadership, exemplary customer service, and the meaningful contributions she made across multiple high-profile projects at UCR.

Dalia has played a key role in some of ITS’ recent high-impact initiatives, including the Google Workspace storage project, the Aisera Chatbot implementation, the rollout of Qualtrics Course Evaluations, and the integration of Live Agent in ServiceNow. Her dedication to project success, her ability to manage complex efforts simultaneously, and her consistent focus on quality and service have earned her high praise from colleagues and campus stakeholders alike.

“Dalia has consistently demonstrated exceptional leadership and customer service across several high-impact projects at UCR,” shared Kathy. “[She] exemplifies excellence in project management, technical expertise, and customer service. She has made a lasting positive impact on her colleagues, stakeholders, and the broader university community, making her a truly deserving candidate for Employee of the Month.” 

One of Dalia’s most notable contributions is her project management work on the Google Workspace storage project, which addressed the challenge of reducing the university’s cloud storage usage while maintaining a seamless user experience. Under Dalia’s guidance, the team successfully met its deadline for compliance with Google’s new storage limits, all while doing their best to minimize disruption to faculty, staff, students, and alumni.

Jeremy Fisher, Executive Director of Infrastructure, gave “major kudos” to Dalia for leading the Google Workspace storage project, stating “Dalia did a fantastic job in leading this effort—she was tenacious on a very difficult project. She was a large part of why our team met ITS’ goals.”

Her ability to form strong partnerships are key  to the smooth execution of multiple projects. “Dalia’s ability to foster strong, collaborative relationships has been a cornerstone of her success,” said Kathy. Her proactive and customer-focused approach not only ensures smooth project execution but also enhances ITS’ reputation across the university.”

Dalia’s dedication to customer service goes beyond project deliverables. She also consistently provides outstanding support to both her colleagues in ITS and external stakeholders. Kathy proudly shared, “Dalia’s reputation for excellence is evident in the enthusiastic feedback received from external partners, including those involved in the Graduate Student Financial System project, who sought her involvement based on previous positive experiences.”

Patrick Wagman also expressed his appreciation, stating “Impressively, Dalia skillfully manages complex projects concurrently without compromising quality or efficiency.”

In all her efforts, Dalia exemplifies what it means to be a professional and dependable leader that’s committed to the success of UCR students, faculty, and staff. Through her expertise, strong partnerships, and her pursuit of excellence, she continues to help ITS achieve significant outcomes. Congratulations, Dalia, on this well-earned recognition!

Do you have colleagues who deserve recognition for their hard work and dedication? Nominate them for one of ITS’ Employee Recognition Programs!

Staff members can be nominated for Employee of the Month or Team of the Quarter. Use our form to submit your nomination for the next Employee of the Month.