IAMRiverside, UCR’s new identity and access management (IAM) solution, was implemented on March 21, 2023. This is the first major step in replacing the University’s end-of-life legacy IAM architecture, as it effectively lays the new structural foundation for the campus’ identity lifecycle management. Once fully configured, IAMRiverside will greatly improve UCR’s security posture and streamline the user account lifecycle.

IAMRiverside is now being used to manage campus identities, also commonly referred to as user accounts or NetIDs. However, given the complexity of the previous IAM architecture and the legacy systems to which it was connected, there are some corrective actions and enhancements underway to resolve issues and improve the user interface of the new solution.

The IAMRiverside project page is continuously updated with new guidance and resources that aid in user navigation and troubleshooting. Frequently asked questions are answered in the FAQs section, while additional technical guidance can be found in the IAMRiverside Knowledge Articles. The IAMRiverside project team is also actively working to accommodate requests for additional training.

As part of hypercare, the IAMRiverside project team hosts open office hours where users can speak to subject matter experts to escalate issues and ask questions related to IAMRiverside. Join the IAMRiverside mailing list to be notified of upcoming office hours and to receive project updates.

The project team is committed to assisting campus stakeholders through this major IT architecture improvement. Please submit a ticket or call BearHelp at 951-827-4848 to report an issue with IAMRiverside.