REMAIN VIGILANT! Please Be Aware of an Increase in Cyberattacks at UC Riverside

UC Riverside is a prime target of attacks from cybercriminals, including but not limited to phishing, ransomware, and job offer scams. Some of these attacks have already claimed victims at UCR this year. The financial, mental, and emotional toll of cyber crime is immense, which is why ITS wants to remind the Highlander community to follow cybersmart practices and remain vigilant when using technology. Visit its.ucr.edu/iso-alerts for current security alerts. Visit its.ucr.edu/cybersmart for cybersmart tips and resources. 

Breadcrumb

Get Set Up Get Connected Get Resources Stay Secure Get Help More Resources
Get Set Up:

  • Log into your UCR MyAccount

    The MyAccount portal is the central tool for managing your UCR identity. This is where you can view and edit account access preferences, change your password, manage your security questions, enroll in Multi-Factor Authentication (MFA), and manage your MFA devices. For instructions on how to log into MyAccount, click here

  • Set your MyAccount security questions and answers

    Having a unique, complex password is key to keeping your UCR identity and all associated personal information secure. In the event you forget your password, you can recover your account by answering security questions. After logging into MyAccount for the first time, be sure to set up your security questions and answers in the MyAccount portal. For instructions, click here.

  • Enroll in multi-factor authentication (MFA)

    What's better than having a unique password? Having a second system to verify it's really you who is trying to access secure information. UCR requires multi-factor authentication (MFA) to access secure campus systems to help keep the University's information and your personal information safe. When you first log into MyAccount you'll be prompted to enroll in MFA through our vendor, DUO. For instructions on how to enroll a personal cell phone or tablet in MFA through the DUO mobile app, click here.

  • Enroll in the UCR emergency notification (EMS)

    ENS is a mass notification system used to send text/SMS messages to students, faculty, and staff members in the event of an emergency or immediate threat to campus or the surrounding community. Text messaging is one of several tools used to communicate during an emergency and is often the quickest way to be notified. The first time you log into MyAccount you will be prompted to enroll in the UCR ENS. For more information about ENS, click here.

  • View your employee information in UCPath

    UCPath is the UC system-wide payroll system. From UCPath Online faculty can view personal job data and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances, and more. To log into UCPath, click here.

Get Connected:

  • Connect to campus wireless internet

    WiFi (internet) is available to all UCR faculty while on campus. For instructions on how to get connected, click here.

  • Install and use the virtual private network (VPN)

    Did you know that when you're using a public or unsecure internet connection your device is vulnerable to hackers and other bad actors looking to steal your information or deploy malware? A virtual private network (VPN) is a secure tunnel that is established between your computer and the network to which you are connecting. This secure tunnel makes sure bad actors cannot see any sensitive data you send over the network, such as passwords or financial information.

    You are encouraged to always use the UCR VPN when working online, especially if connected to an unfamiliar network. For instructions on how to install and use the UCR campus VPN, click here.

  • Log into your R’Mail account

    Faculty are given a UCR email account with two aliases upon employment with the university. Learn how to log into your UCR R'Mail account here.

  • Access R’Docs (Google Drive) storage from your R’Mail account

    As part of your R'Mail account, you have access to document storage through R'Docs (Google Drive). You can use R'Docs to store documents and files in the cloud, share them, and also collaborate remotely with others in real time. For instructions on how to access R'Docs, click here

  • Install and use Zoom for video conferencing

    Zoom is UCR's official web-based video conferencing platform to support remote classroom participation, meetings, seminars, webinars, and online events. All UCR faculty are automatically provisioned a Zoom account. For instructions on how to install and use Zoom, click here. For additional teaching resources, visit teaching.ucr.edu

  • Install and log into the Canvas app from your phone or tablet

    Canvas is UCR's official Learning Management System (LMS). For instructions on how to install and log into the Canvas app from your phone or tablet, click here. For additional information and resources related to Canvas, please visit teaching.ucr.edu

  • Log into R’Space to access UCR applications and resources

    R’Space is UCR's campus portal that contains quick links to important systems and applications, as well as news and announcements. To log into R’Space to access student applications and resources, click here.

  • Sign up to receive the quarterly ITS newsletter for IT news and resources

    Sign up for the quarterly ITS "In IT Together" newsletter to receive the latest information on IT initiatives, tools, resources, and tech tips and tricks. You can update your subscription preferences at any time. 

    Sign up here.

Get Resources:

  • View the Student Software Center

    Students can download software and applications needed for their courses through the Software Catalog in the IT service portal. Please direct your students to use this resource. If you require specific software for your course and do not see it offered in the Software Catalog, you can request to have the software added to the catalog. 

  • Faculty guide for using the Apporto Virtual Lab for software

    Apporto is UCR’s virtual computer lab service (vlab). Through Apporto faculty and students can run instructional software and applications from within an internet browser. Users can upload a document from their computer hard drive or storage device into the virtual environment, work on their documents using the desired application, and then download a copy of their new or revised document onto their computer hard drive or storage device. This feature, along with many others, make the UCR VLab a convenient and user-friendly way for students to perform their coursework without needing to obtain a software license or use a specific computer operating system. 

    For faculty instructions on how to use the Apporto vlab, click here

  • Request other software from ITS

    Need additional software? To request other software from ITS, please film out this form. Please note that ITS' ability to fulfill a request is dependent on your department's service agreement. For this reason, it is recommended that you consult with your department's administrators before submitting a request. 

  • Reserve a campus Computer Lab

    ITS Student Technology Services maintains four physical computer labs on campus, offering approximately 77 computers for academic use by all UCR students. If you would like to reserve a campus Computer Lab for instruction or testing, please contact Sharon Kidwell.

  • Getting started with iLearn

    iLearn is the old Learning Management System for the university, now superseded by Canvas. For information on how to use iLearn, click here.

  • Getting started with Canvas

    Canvas is UCR's official Learning Management System (LMS). For guidance on how to get started with Canvas, click here. For technical support for Canvas, click here

  • Integrating with YuJa

    YuJa is UCR's cloud-based video platform that supports faculty instructional video needs. You can record, edit, store, and share your video all in one place. With YuJa, you will not need to save your videos in Google Drive, Youtube, or iLearn – you can simply link from YuJa. All faculty receive unlimited quotas for video storage. For resources on how to get started with YuJua, click here. For technical support for YuJa, click here

  • Using Poll Everywhere

    Poll Everywhere is UCR's official polling solution for audience response. To learn more about Poll Everywhere, click here. For technical support for Poll Everywhere, click here.

  • Using Respondus LockDown Browser

    Respondus is a custom browser that disables a student's ability to print, copy, and access other URLs or applications while accessing an assessment. In effect, it locks them in the assessment until it is submitted for grading. For resources on the Respondus Lockdown Browser, click here. For technical support related to Respondus, click here

  • Getting started with the Graduate Student Information System (Grad SIS)

    Grad SIS is a comprehensive, end-to-end web-based graduate admissions system that allows UCR to successfully pursue its stated objective of increasing both graduate enrollment and quality of graduate students, in service to the campus’ overall research mission and stated objective of meeting the Association of American Universities (AAU) research university profile. For GradSIS resources, click here

  • How to submit grades with iGrade

    iGrade is a web-based grade submission system enabling UCR faculty to submit grades electronically (via the web or from an Excel spreadsheet) directly into the campus Student Information System. For Registrar guidance on using iGrade, click here. For technical support for iGrade, click here

  • Using ArcGIS

    ArcGIS is an integrated collection of geographic information systems software products used to author, analyze, map, manage, share, and publish geographic information. For resources related to ArcGIS, click here.

  • Using Matlab

    MATLAB® combines a desktop environment tuned for iterative analysis and design processes with a programming language that expresses matrix and array mathematics directly. It includes the Live Editor for creating scripts that combine code, output, and formatted text in an executable notebook. For resources related to MatLab, click here.

  • Available Research Computing resources

    Research Computing is dedicated to supporting the talent and the research of UC Riverside’s many highly acclaimed faculty members, and outstanding undergraduate and graduate students. In today’s world research requires advanced computing and data management resources. To learn about the Research Computing services available to faculty, click here.

  • Request multimedia and classroom technologies support

    ITS Multimedia and Classroom Technologies (MCT) provides and maintains presentation technology in support of instruction and special events. To learn more about the multimedia and classroom technologies support available to faculty, please click here.

  • UCR Device Standards

    ITS makes recommendations on devices based on flexibility, quality, and ability to meet a wide variety of needs. To learn more about UCR Device Standards, please click here.

  • Learn about the Student Technology Fee (STF)

    The Student Technology Fee (STF) allows UCR to strategically invest in technologies that bolster a high-tech teaching and learning environment for students and faculty.  Across campus you'll find the Bear Necessities label on student technology and equipment that was made possible by STF contributions. To learn about the Student Technology Fee, please click here.

  • Learn about Rooms for Increasing Student Engagement (RISE)

    When it comes to being future fluent, UC Riverside is not just talking the talk, it's taking the lead. Rooms for Increasing Student Engagement, or RISE, is a campus-wide initiative to transform classroom technology to meet the needs of tomorrow. To learn more about RISE, please visit the RISE website.

Stay Secure:

  • Security tips for keeping your data safe

    This video provides information on some simple steps you can take to make sure your data is secure. To view this video on YouTube, click here. For additional tips on information security, click here

  • Tips for working securely while off campus

    During your time at UCR you'll likely find yourself working remotely, whether from home or a coffee shop. Here are some tips for working securely while off-campus.

  • How to identify email phishing

    Unfortunately there are bad folks out there actively targeting you as a university faculty member and trying to gain access to your personal information, typically for financial gain. One of the most common ways bad actors target faculty is through email phishing. Phishing emails are crafted to look legitimate but contain malicious programming or content used to capture sensitive data, which can put you and UCR at risk. 

    Please keep yourself safe by reviewing these tips on how to identify email phishing. If you are suspicious of an email you received and believe it could be fishing, follow these steps to properly report it to the ITS Information Security Office. 

  • Report suspicious online activity

    If you are suspicious of an email, notification, or other online activity you're experiencing, please follow these steps to properly report the incident to the ITS Information Security Office.

  • Stay informed with current security alerts

    Because faculty are likely to be targeted by bad actors, it's important to stay aware of current security concerns and known scams. Stay informed by frequently checking the Security Alert page and remaining vigilant when working online.

  • Learn more about cybersecurity

    The mission of the Information Security Office at UC Riverside is to enhance security and protect information for UC, UCR, and the associated communities. Learn more about cybersecurity by visiting the Information Security Office page and reviewing the UCR cybersecurity policies and standards.

Get Help:

  • Visit TechAlerts to check current system status

    ITS often performs proactive maintenance on campus systems to help ensure systems stay operational and up-to-date. In the event a system does experience an outage or disruption unexpectedly, ITS works diligently to investigate the issue and return the system to normal service levels. In either case, ITS makes campus aware of both planned and unexpected outages via TechAlerts. To check the current status of a campus system, visit the TechAlerts page.

  • Search for answers in the IT Knowledge Base

    If you're experiencing an IT issue and looking for guidance on how to resolve it, you can find numerous articles that provide instructions on IT systems and step-by-step guidance on common technical issues in the IT Knowledge Base. You can enter a keyword or phrase in the search bar or search for articles by category. 

  • Submit a support ticket in the portal

    In the event you can't find answers in the IT Knowledge Base, you can submit a ticket to request technical support in the IT service portal at ithelp.ucr.edu.

  • Call BearHelp for live support

    If you are unable to submit a support ticket or need to speak with a live helpdesk representative, you can call BearHelp during normal business hours (Mon. - Fri., 8am - 5pm) at 951-827-4848.

  • Call Multimedia & Classroom Technologies

    If you need technical support while teaching, you can call Multimedia & Classroom Technologies at 951-827-3041.

Other Campus Resources:

  • XCITE Teaching Resources

    Teaching @ UCR is designed to be a resource and the hub for campus communities of practice to enable good teaching approaches in a variety of settings (ie. In-person, hybrid, and remote, dual-mode, etc.).

    Click here to visit the full Teaching @ UCR website.

  • LIbrary

    To utilize the campus library resources available online, please go here.

  • InsideUCR

    For Highlander news, please visit the InsideUCR website.

  • UCR Home

    To visit the UCR home page, please go here.