Log into your UCR MyAccount
The MyAccount portal is the central tool for managing your UCR identity. This is where you can view and edit account access preferences, change your password, manage your security questions, enroll in Multi-Factor Authentication (MFA), and manage your MFA devices. For instructions on how to log into MyAccount, click here.
Set your MyAccount security questions and answers
Having a unique, complex password is key to keeping your UCR identity and all associated personal information secure. In the event you forget your password, you can recover your account by answering security questions. After logging into MyAccount for the first time, be sure to set up your security questions and answers in the MyAccount portal. For instructions, click here.
Enroll in multi-factor authentication (MFA)
What's better than having a unique password? Having a second system to verify it's really you who is trying to access secure information. UCR requires multi-factor authentication (MFA) to access secure campus systems to help keep the University's information and your personal information safe. When you first log into MyAccount you'll be prompted to enroll in MFA through our vendor, DUO. For instructions on how to enroll a personal cell phone or tablet in MFA through the DUO mobile app, click here.
Enroll in the UCR emergency notification (EMS)
ENS is a mass notification system used to send text/SMS messages to students, faculty, and staff members in the event of an emergency or immediate threat to campus or the surrounding community. Text messaging is one of several tools used to communicate during an emergency and is often the quickest way to be notified. The first time you log into MyAccount you will be prompted to enroll in the UCR ENS. For more information about ENS, click here.
- View your employee information in UCPath
Connect to campus wireless internet
WiFi (internet) is available to all UCR faculty while on campus. For instructions on how to get connected, click here.
Install and use the virtual private network (VPN)
Did you know that when you're using a public or unsecure internet connection your device is vulnerable to hackers and other bad actors looking to steal your information or deploy malware? A virtual private network (VPN) is a secure tunnel that is established between your computer and the network to which you are connecting. This secure tunnel makes sure bad actors cannot see any sensitive data you send over the network, such as passwords or financial information.
You are encouraged to always use the UCR VPN when working online, especially if connected to an unfamiliar network. For instructions on how to install and use the UCR campus VPN, click here.
Log into your R’Mail account
Faculty are given a UCR email account with two aliases upon employment with the university. Learn how to log into your UCR R'Mail account here.
Access R’Docs (Google Drive) storage from your R’Mail account
As part of your R'Mail account, you have access to document storage through R'Docs (Google Drive). You can use R'Docs to store documents and files in the cloud, share them, and also collaborate remotely with others in real time. For instructions on how to access R'Docs, click here.
Install and use Zoom for video conferencing
Zoom is UCR's official web-based video conferencing platform to support remote classroom participation, meetings, seminars, webinars, and online events. All UCR faculty are automatically provisioned a Zoom account. For instructions on how to install and use Zoom, click here. For additional teaching resources, visit teaching.ucr.edu.
- Install and log into the Canvas app from your phone or tablet
- Log into R’Space to access UCR applications and resources
- Sign up to receive the quarterly ITS newsletter for IT news and resources
View the Student Software Center
Students can download software and applications needed for their courses through the Software Catalog in the IT service portal. Please direct your students to use this resource. If you require specific software for your course and do not see it offered in the Software Catalog, you can request to have the software added to the catalog.
Faculty guide for using the Apporto Virtual Lab for software
Apporto is UCR’s virtual computer lab service (vlab). Through Apporto faculty and students can run instructional software and applications from within an internet browser. Users can upload a document from their computer hard drive or storage device into the virtual environment, work on their documents using the desired application, and then download a copy of their new or revised document onto their computer hard drive or storage device. This feature, along with many others, make the UCR VLab a convenient and user-friendly way for students to perform their coursework without needing to obtain a software license or use a specific computer operating system.
For faculty instructions on how to use the Apporto vlab, click here.
Request other software from ITS
Need additional software? To request other software from ITS, please film out this form. Please note that ITS' ability to fulfill a request is dependent on your department's service agreement. For this reason, it is recommended that you consult with your department's administrators before submitting a request.
- Reserve a campus Computer Lab
- Getting started with iLearn
- Getting started with Canvas
Integrating with YuJa
YuJa is UCR's cloud-based video platform that supports faculty instructional video needs. You can record, edit, store, and share your video all in one place. With YuJa, you will not need to save your videos in Google Drive, Youtube, or iLearn – you can simply link from YuJa. All faculty receive unlimited quotas for video storage. For resources on how to get started with YuJua, click here. For technical support for YuJa, click here.
- Using Poll Everywhere
Using Respondus LockDown Browser
Respondus is a custom browser that disables a student's ability to print, copy, and access other URLs or applications while accessing an assessment. In effect, it locks them in the assessment until it is submitted for grading. For resources on the Respondus Lockdown Browser, click here. For technical support related to Respondus, click here.
Getting started with the Graduate Student Information System (Grad SIS)
Grad SIS is a comprehensive, end-to-end web-based graduate admissions system that allows UCR to successfully pursue its stated objective of increasing both graduate enrollment and quality of graduate students, in service to the campus’ overall research mission and stated objective of meeting the Association of American Universities (AAU) research university profile. For GradSIS resources, click here.
- How to submit grades with iGrade
ArcGIS is an integrated collection of geographic information systems software products used to author, analyze, map, manage, share, and publish geographic information. For resources related to ArcGIS, click here.
MATLAB® combines a desktop environment tuned for iterative analysis and design processes with a programming language that expresses matrix and array mathematics directly. It includes the Live Editor for creating scripts that combine code, output, and formatted text in an executable notebook. For resources related to MatLab, click here.
Available Research Computing resources
Research Computing is dedicated to supporting the talent and the research of UC Riverside’s many highly acclaimed faculty members, and outstanding undergraduate and graduate students. In today’s world research requires advanced computing and data management resources. To learn about the Research Computing services available to faculty, click here.
Request multimedia and classroom technologies support
ITS Multimedia and Classroom Technologies (MCT) provides and maintains presentation technology in support of instruction and special events. To learn more about the multimedia and classroom technologies support available to faculty, please click here.
UCR Device Standards
ITS makes recommendations on devices based on flexibility, quality, and ability to meet a wide variety of needs. To learn more about UCR Device Standards, please click here.
Learn about the Student Technology Fee (STF)
The Student Technology Fee (STF) allows UCR to strategically invest in technologies that bolster a high-tech teaching and learning environment for students and faculty. Across campus you'll find the Bear Necessities label on student technology and equipment that was made possible by STF contributions. To learn about the Student Technology Fee, please click here.
Learn about Rooms for Increasing Student Engagement (RISE)
When it comes to being future fluent, UC Riverside is not just talking the talk, it's taking the lead. Rooms for Increasing Student Engagement, or RISE, is a campus-wide initiative to transform classroom technology to meet the needs of tomorrow. To learn more about RISE, please visit the RISE website.
- Security tips for keeping your data safe
Tips for working securely while off campus
During your time at UCR you'll likely find yourself working remotely, whether from home or a coffee shop. Here are some tips for working securely while off-campus.
How to identify email phishing
Unfortunately there are bad folks out there actively targeting you as a university faculty member and trying to gain access to your personal information, typically for financial gain. One of the most common ways bad actors target faculty is through email phishing. Phishing emails are crafted to look legitimate but contain malicious programming or content used to capture sensitive data, which can put you and UCR at risk.
Please keep yourself safe by reviewing these tips on how to identify email phishing. If you are suspicious of an email you received and believe it could be fishing, follow these steps to properly report it to the ITS Information Security Office.
Report suspicious online activity
If you are suspicious of an email, notification, or other online activity you're experiencing, please follow these steps to properly report the incident to the ITS Information Security Office.
Stay informed with current security alerts
Because faculty are likely to be targeted by bad actors, it's important to stay aware of current security concerns and known scams. Stay informed by frequently checking the Security Alert page and remaining vigilant when working online.
- Learn more about cybersecurity
Visit TechAlerts to check current system status
ITS often performs proactive maintenance on campus systems to help ensure systems stay operational and up-to-date. In the event a system does experience an outage or disruption unexpectedly, ITS works diligently to investigate the issue and return the system to normal service levels. In either case, ITS makes campus aware of both planned and unexpected outages via TechAlerts. To check the current status of a campus system, visit the TechAlerts page.
Search for answers in the IT Knowledge Base
If you're experiencing an IT issue and looking for guidance on how to resolve it, you can find numerous articles that provide instructions on IT systems and step-by-step guidance on common technical issues in the IT Knowledge Base. You can enter a keyword or phrase in the search bar or search for articles by category.
Submit a support ticket in the portal
In the event you can't find answers in the IT Knowledge Base, you can submit a ticket to request technical support in the IT service portal at ithelp.ucr.edu.
Call BearHelp for live support
If you are unable to submit a support ticket or need to speak with a live helpdesk representative, you can call BearHelp during normal business hours (Mon. - Fri., 8am - 5pm) at 951-827-4848.
Call Multimedia & Classroom Technologies
If you need technical support while teaching, you can call Multimedia & Classroom Technologies at 951-827-3041.
XCITE Teaching Resources
Teaching @ UCR is designed to be a resource and the hub for campus communities of practice to enable good teaching approaches in a variety of settings (ie. In-person, hybrid, and remote, dual-mode, etc.).
Click here to visit the full Teaching @ UCR website.
To utilize the campus library resources available online, please go here.
For Highlander news, please visit the InsideUCR website.
To visit the UCR home page, please go here.