During the first month, ITS’ network operations and support staff spent approximately 576 man hours walking, mapping the network, holding meetings, generating network reports, and coming up with device output reviews.
Information Technology Solutions (ITS), in collaboration with Research and Economic Development (RED), are pleased to announce the launch of an enterprise subscription for Overleaf, the premier collaborative, cloud-based LaTeX editor.
Siddiq was nominated by Misty Maurin for his unwavering commitment to delivering high-quality technical support to the campus community, particularly to the School of Medicine (SOM).
Rehan was nominated by several colleagues from the ITS Portfolio Management Office (PMO) for his extraordinary leadership, selflessness, and commitment to organizational excellence.
In February 2026, all ServiceNow Knowledge Base articles will be managed by groups rather than individuals to provide greater transparency and eliminate bottlenecks.
As part of ITS’ ongoing efforts to invest in infrastructure improvements, on January 5, 2026, we will launch a comprehensive, multi-month Campus WiFi Assessment Initiative.
Nominated by Nan Jiang, the Student Information Systems (SIS) Banner Team is celebrated for their reliable and responsive support, which plays a key role in UCR's ability to effectively support students and ensures the smooth operation of essential university functions.
The team was nominated by Brian Griffin for their exceptional contributions to the UCRFS/PeopleSoft decommissioning project, a major undertaking that delivered significant benefits to the campus community and positive organizational impact.
ITS proudly recognizes Technical Program Manager Azra Ayers as the August 2025 Employee of the Month. She was nominated by Patrick Wagman and Rehan Tahir for her exceptional dedication and leadership as the primary planner for the highly successful UC Tech 2025 conference.
ITS proudly recognizes Lead Application Developer Jack Cui as the July 2025 Employee of the Month! Jack was nominated by Deborah Page, Scott Biggerstaff, Kitty Phan-Perkins, and Mary White for his consistently exemplary performance and his crucial work on compliance initiatives.
Highlanders who use the campus virtual private network (VPN) should note that the old Palo Alto “GlobalProtect” client will only remain accessible on Mac and Windows devices after October 27, 2025. Users with devices that use Linux, Chrome, Android, or iOS operating systems will need to use the new Cisco Secure client.
ITS proudly recognizes Communications and Training Manager Alex Chrystal as the June 2025 Employee of the Month. She was nominated by Dewight Kramer, who praised her outstanding contributions to the success of the Information Security Office (ISO).
Effective October 10, 2025, third-party AI notetaking and transcription tools such as Spinach AI, Read AI, and Fireflies AI will be blocked from joining meetings hosted by UCR-based Zoom accounts. Highlanders should use Zoom AI Companion when utilizing AI in virtual meetings.
UCR students have until October 6, 2025, to sign up to take advantage of this free resource, which provides access to Google AI Pro and Google training and certification programs for one year.
