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August 4 Windows 11 Upgrade for SDS Users: What to Expect

UCR secured device service (SDS) users who are still on Windows 10 will have their devices automatically upgraded to Windows 11 on August 4, 2026. This upgrade is crucial as Microsoft no longer offers support for Windows 10, which means devices running Windows 10 after this date will not receive critical security updates.
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Beware of ClickFix Cybersecurity Attacks

Learn how to spot and avoid falling for ClickFix and FakeUpdate scams, and what you should do if you are targeted.
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Winter 2026 Team of the Quarter: Digital Accessibility Initiative Team

The team was endorsed by Beth Claassen Thrush and nominated by Kathy Rondeau-Taylor, who praised their strategic vision, agility, and commitment to building an inclusive and equitable digital environment for UCR.
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ITS Provides Highlanders Access to Technology After Off-Campus Fire

ITS Campus Support Services swiftly allocated devices for more than 55 impacted students.
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March 2026 Employee of the Month: Michael Harris

Michael was nominated by Robert Lee for his exceptional dedication, technical versatility, and contributions across multiple key ITS initiatives.
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February 2026 Employee of the Month: Michelle Tabula

Michelle was nominated by Kathy Rondeau-Taylor and endorsed by Beth Claassen Thrush for championing proactive inclusivity and demonstrating technical expertise in leading UC Riverside’s digital accessibility initiative.
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ITS Expands WiFi Assessment to Cover More Campus Spaces

Four months into the Campus WiFi Assessment Initiative, the team completed walkthroughs of more campus spaces and made minor configuration adjustments.
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January 2026 Employee of the Month: Anna Meza

Anna was nominated by Hapy Ting for her leadership in developing and implementing a sustainable knowledge management process, keeping ITS accountable and ensuring the campus community has access to accurate and valuable information.
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New Campus VPN Authentication Experience for Highlanders

Following a security enhancement on the campus Virtual Private Network (VPN), Highlanders are now required to authenticate their VPN access using Duo MFA’s secure options.
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ITS Sunsets The Loan2Learn Program and Provides Alternative Resources for Highlanders

UCR's Loan2Learn program is ending in June 2026. Current users of the service will receive a notice from ITS via email with instructions on how to return their loaner device. In this article, ITS shares alternative resources for Highlanders who require access to devices or specialized software to complete their coursework.
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Monitoring: Nationwide Security Breach Involving Canvas

May 13 Update: Instructure, the maker of Canvas, has informed UCR that user credentials, grades, developer keys, and other core learning data were not compromised. UCR’s instance of Canvas is fully operational and secure to use.
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Monitoring a Vendor Incident

Information Security Office has been notified that one of our cybersecurity partners—a vendor providing Endpoint Detection and Response (EDR) services—recently experienced a security incident.
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New Campus VPN Authentication Experience Starting in May

On May 17, 2026, the campus Virtual Private Network (VPN) will undergo an enhancement that will require users to authenticate their access using Duo MFA’s secure options.
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Help Cultivate The Grove, UCR’s Secure AI Platform

UCR has launched The Grove, a new secure campus platform with modern-edge agentic AI and campus data connectors. Early adopters will play a pivotal role in the development of this campus resource, which is designed to help Highlanders reclaim their time.
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ITS Reports Steady Progress on The Campus WiFi Assessment Initiative

The third month of the Campus WiFi Assessment Initiative concluded on a high note, with a key collaboration with Auxiliary Services.
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Get Ready to Meet The Grove, UCR’s Secure AI Platform

UCR Information Technology Solutions is pleased to announce the April 29, 2026, soft launch of The Grove—a secure AI campus assistant designed to help you reclaim your time.
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Protect Yourself from Escalating Cyberattacks

With the alarming escalation of sophisticated phishing attacks targeting universities, including UC Riverside, it is critical that all Highlanders stay vigilant, report suspicious activity, and arm themselves with cybersecurity best practices.
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ServiceNow Enhancements: Zurich Upgrade and New Coral Theme

UCR recently upgraded its ServiceNow instance to the Zurich release and introduced the new Coral theme that allows users to personalize their workspace.
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Campus WiFi Assessment Initiative Uncovers Rogue Access Points

Learn about rogue access points on campus and more in this edition of the campus WiFi assessment update.
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December 2025 Employee of the Month: Tom Hsu

Tom was nominated by Adelaida Diaz, Johannes Pikel, and Rehan Tahir for his pivotal role in the launch of the Graduate Student Management System (GSMS) Admissions module.
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