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UCR Women in Technology Luncheon 

UC Riverside Women in Technology (UCR WIT) will host its first formal event on at 10 AM on Tuesday, November 8, at the Barn Stable on campus. Attendees will hear from guest speakers, learn about mentorship, and discuss issues affecting women in tech. Provost Watkins will kick off the event with a keynote address that...
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Concur Integrations: Summer 2022 Team of the Quarter

Information Technology Solutions is proud to recognize the Concur Integrations team, consisting of Marla Reyes and Josh Kraft, as Team of the Quarter for Summer 2022! We would like to thank Marla for the hard work and effort she put into the move from iTravel to Concur, and we would like to express our gratitude...
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Time to Spread Some Cheer at ITS Holiday Party!

ITS is pleased to announce the long-awaited return of the in-person Holiday Party! We encourage all staff to attend the All-Hands Meeting/Holiday Party, taking place on Wednesday, November 9, from 11:00 AM to 4:00 PM at the Canyon Crest Country Club in Riverside, CA ( view directions). ITS will kick off the event by celebrating...
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Raymond Reyes: September 2022 Employee of the Month

Information Technology Solutions is proud to recognize Raymond Reyes as the September 2022 Employee of the Month! Raymond was nominated for his teamwork, dedication, and excellent customer service. Sheri Morgan elaborates on his nomination: “Ray is the exact definition of a team player. He consistently focuses on supporting both ITS stakeholders as well as his...
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Making IT Possible for UCR with a New Campus User Experience

Intuitive. Engaging. Integrated. These are the three main factors driving upcoming changes to IT information at UC Riverside. Beginning Sunday, October 30, 2022, campus users looking for IT information, resources, and support can expect a simplified, comprehensive user experience when visiting the ITS website (ITS.UCR.EDU).
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UCR Calls for Cyber Security Superheroes!

As a University on the rise, UC Riverside is on the radar of brilliant students and researchers across the globe. Unfortunately, this global recognition also puts our university on the radar of cyber criminals looking to maliciously exploit our systems and victimize our community. Now more than ever, UC Riverside needs heroes—cyber security superheroes, to...
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New ITS Chatbot and Guest Login Functionality Enhance 24/7 IT Support for Campus

Users needing IT self-help may notice two new features: a chatbot icon on the ITS website and service portal and the option to submit a support ticket as a “guest” rather than logging in with a NetID. Read on to learn more about these features! The ITS chatbot is ready to learn about UCR and...
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Get To Know The CIO!

ITS is excited to welcome its new CIO, Matt Gunkel! Matt will officially join the team on March 10, 2022. Many of us had the chance to hear his vision for ITS during the candidate vision seminars. Now, we’d like to share an opportunity to get to know him on a more personal level. Reading...
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New and Improved Central IT Resources

In support of a new and improved campus user experience, IT service forms and Knowledge Base articles have been recategorized.
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Concur Travel and Expense, UC Riverside’s new travel system, will deploy campus wide on July 25, 2022.

The Impact23 program is pleased to announce the deployment of the Concur Travel and Expense system in just a few short weeks. Concur is the first system in the campus’ multi-year initiative, Impact23, to update many of our aging administrative systems. This milestone is more than eight months in the making and has involved participation...
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UC Riverside’s New Travel System Will Deploy on July 25, 2022

The Impact23 program is pleased to announce the deployment of the Concur Travel and Expense system in just a few short weeks. Concur is the first system in the campus’ multi-year initiative, Impact23, to update many of our aging administrative systems. This milestone is more than eight months in the making and has involved participation...
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UCR ITS Bests UCSB and SDSU to Win Google Cloud Hero Cup

UC Riverside Information Technology Solutions (ITS)–campus’ central IT organization–won the inaugural Google Cloud Hero Cup against competitors from UC Santa Barbara and San Diego State University. The gamified Google Cloud training took place over the course of three hours on Friday, June 24. Each University was represented by its respective IT professionals, who competed head-to-head...
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Canvas is UCR’s New Learning Management System

As of July 1, 2022, Canvas (eLearn) is UC Riverside’s official learning management system, replacing Blackboard (iLearn). To log into Canvas, please go to elearn.ucr.edu.
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Best Practices for ITS Virtual Backgrounds

Best practices for ITS Virtual Backgrounds Prepare your actual background To achieve the best ITS virtual background effect, Zoom recommends using a high-contrast, solid-color backdrop, preferably a green screen. Whatever you use, go for a matte, non-reflective background. Keep your background surface close to you. Don’t wear clothing that’s the same color as your background...
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Something Look "Suspish"? Ring the PhishAlarm!

Information Technology Solutions (ITS) is pleased to announce the release of PhishAlarm, an email add-in that allows you to easily report a suspected phishing email. Campus users can now report a suspicious email at the click of a button.
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Up to Speed: New Internet Routers in the Residence Halls

Students living in UCR residence halls may notice a difference in internet connectivity upon returning from spring break! While students have been away, Information Technology Solutions (ITS) has been working hard to improve an important part of the technology infrastructure in four of the UCR residence halls. In Aberdeen-Inverness, Glen Mor (phase 1), Lothian, and...
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Notice of Federally Prohibited Devices and Campus Compliance Plan

ITS will make a change to campus networking services on June 30, 2022, that will affect anyone attempting to make a wired connection to the UCR-secure network using a Federally restricted device. All University employees are responsible for conducting their work in accordance with the new campus NDAA 889 Compliance Plan. UC Riverside is legally...
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HRMS is now a 6-in-1 Human Resources Solution

Reading Time: 2-minutes It has been over a year since the Human Resources Management System (HRMS) portal went live, and the 5-in-1 software is a success with its users. Thanks to the software’s high performance, a new module called Contract Out was deployed on February 1, 2022. The new module enforces rules around hiring contract...
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Kevin De Bouse: December 2021 Employee of the Month

Information Technology Solutions is proud to recognize Kevin De Bouse as the December 2021 Employee of the Month for going above and beyond with the Network Operations Team. Sheri Morgan was asked to elaborate more on Kevin's nomination. During the month of November, Kevin fulfilled multiple roles at the School of Medicine Data Center. He...
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Critical Vulnerability (CVE-2021-44228, CVE-2021-45046) in Apache log4j Library

The Apache Software Foundation has updated their guidance on fully mitigating the log4j vulnerability and now recommends 2.17.0 as their most secure release. Please review their latest security information at for more information. Please be advised that multiple critical severity remote code execution vulnerabilities ( CVE-2021-44228, CVE-2021-45046) have been discovered in Apache Log4j2 = 2.14.1...
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