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New Virtual Private Network (VPN)

What you need to know
By Jake Poore |

 

Please be aware that in Fall of 2019, ITS is planning to roll out a new Virtual Private Network (VPN). The new VPN (Palo Alto GlobalProtect) will replace the current VPN (Cisco AnyConnect) for general campus users. Below is a list of FAQs about the change.

What is a VPN?

A VPN, or Virtual Private Network is used to securely connect your computer with a specific network. It protects your data as it is transmitted through the public internet. 

Who uses the campus VPN?

VPN is typically used by active faculty, staff, or students when working/studying remotely and accessing secure campus resources. These resources would normally only be accessible while physically connected to the campus network (i.e. working on campus). In certain cases, the VPN is also used to access secured resources that require network authentication, even while on campus. 

Why are we rolling out a new campus VPN?

The new VPN (Palo Alto GlobalProtect) offers greater security features including better integration with our internet firewall. It also uses multi-factor authentication (MFA) to better protect user accounts that may be compromised.

What will happen to the old VPN?

After the implementation date (to be announced soon), the old VPN (Cisco AnyConnect) will no longer be available for general campus use. However, it will remain available for specific campus users who still require customized access (i.e. Bourns College of Engineering VPN users, ITS administrators, and Library Staff). Eventually, all Cisco AnyConnect users will be migrated to Palo Alto GlobalProtect.

What is the expected impact on faculty, staff, and students?

Only those who use the Cisco AnyConnect VPN for general campus network access will be impacted. Users will need to install the new Palo Alto GlobalProtect VPN software and begin using it instead of Cisco AnyConnect. As previously noted, Cisco AnyConnect will remain available only for specific campus users who still require customized access (i.e. Bourns College of Engineering VPN users, ITS administrators, and Library Staff).

How do I install the new Palo Alto GlobalProtect VPN?

Instructions and download links will be available within the ITS Knowlege Base and linked below. Users may continue using the Cisco AnyConnect VPN until Palo Alto GlobalProtect goes live. 

  • Palo Alto GlobalProtect VPN Instructions and download links - coming soon

How is ITS monitoring the change?

ITS will be monitoring logs for connection errors and responding to any calls for assistance in the migration process.

Questions?

For questions please contact BearHelp at 951-827-4848 (IT4U) or BearHelp@ucr.edu

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