In February 2026, all ServiceNow Knowledge Base articles will be managed by groups rather than individuals to provide greater transparency and eliminate bottlenecks.
As part of ITS’ ongoing efforts to invest in infrastructure improvements, on January 5, 2026, we will launch a comprehensive, multi-month Campus WiFi Assessment Initiative.
Highlanders who use the campus virtual private network (VPN) should note that the old Palo Alto “GlobalProtect” client will only remain accessible on Mac and Windows devices after October 27, 2025. Users with devices that use Linux, Chrome, Android, or iOS operating systems will need to use the new Cisco Secure client.
Effective October 10, 2025, third-party AI notetaking and transcription tools such as Spinach AI, Read AI, and Fireflies AI will be blocked from joining meetings hosted by UCR-based Zoom accounts. Highlanders should use Zoom AI Companion when utilizing AI in virtual meetings.
UCR students have until October 6, 2025, to sign up to take advantage of this free resource, which provides access to Google AI Pro and Google training and certification programs for one year.
25Live is a comprehensive scheduling and space management system that will serve as the central platform for all room and event bookings across campus.
UCR has developed compliance support measures to ensure our campus meets the six UC-wide cybersecurity requirements. These measures are crucial for enhancing UCR’s security and aligning with UC expectations, and additional measures may be implemented as we work toward full compliance.
Campus unit leaders are encouraged to schedule their team’s migration by May 2, 2025, by sending an email to the R’Mail Services team at rmailservices@ucr.edu.
Starting February 24, 2025, verified push and new authentication options are coming to Duo MFA. Single-use codes via SMS, phone call, and MyAccount “passcodes” will no longer be offered.
Microsoft will end support for Windows 10 on October 14, 2025. Users with devices running on Windows 10 or older operating systems will need to take action before the deadline to maintain optimal security and comply with University of California security mandates.
UCR will upgrade its ServiceNow instance on February 14, 2025. This article summarizes key enhancements and new features across various ServiceNow applications and features that will be introduced upon release upgrade.
