UCR's Storage Reclamation Efforts

In keeping with UCR's planned storage reclamation efforts, over-quota alumni and ineligible Google Workspace accounts were recently reset or deactivated, respectively. This process permanently deleted the data associated with these accounts. As a result, ITS is no longer able to offer any data recovery support.

Workaround for Student Registration Issues

UCR is aware of the registration issues that students are experiencing and is working with the vendor to resolve the root issue.  They have identified the defect and are committed to giving us a fix as quickly as they can. Until that time, a potential workaround is to refresh the page using Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to resolve blank pages or non-functional buttons without clearing the browser's cache and logging out and back in.

Latest Blog Posts

data symbols atop a bar graph

ITS Launches Looker Data Analytics and Self-Service Reporting Tool for Impact23

The launch will take place on August 2023
ringing phone inside a computer monitor screen

Zoom Phone Migration Completed for Select Campus Groups; Remaining Campus Units Soon to Follow

The next Zoom Phone migration is slated for August 2023
three people with key in the middle

IAMRiverside Project Team Deploys Post-Go Live Changes

Resolutions have been provided for issues related to IAMRiverside.
group of people sitting in a conference room

ITS Partners with SOM and Enrollment Services to Bring New Zoom Rooms Functionality

ITS works closely with campus partners to establish secure connections and ensure that spaces are optimized for student, faculty, and staff needs.
Looker logo

ITS Supports Impact23 with Introduction of Looker Data Analytics Tool

Looker, a tool that will streamline manual reporting processes, will Go Live on August 1, 2023.
star with pins pointing out

UCR Researchers Have Access to Breakthrough Research Computing Services

ITS Research Computing has expanded its offerings to include a suite of leading-edge cloud services through Google Cloud Platform.
Zoom logo

Zoom Phone Migration Begins for Select Campus Groups

The transition of UCR’s campus telephony services to Zoom Phone is crucial in bringing Highlanders together on a unified, modern, and reliable telephony platform.
Google Workspace logo

Google Workspace Changes

Google recently changed its policies and no longer offers complimentary unlimited storage for Google Workspace, which includes R’Mail, Drive, Calendar, and Photos.

Connecting the UCR Campus Community Through Slack

All students, faculty, and staff will soon have access to Slack, a virtual collaboration and communication platform

High Profile UCR Conference Room Transforms into a Zoom Room

ITS is modernizing campus spaces with new videoconferencing and collaboration technology
graphic of three people with a lock and green checkmark in the middle

IAMRiverside Replaces End-of-Life Legacy Identity and Access Management Architecture

Once fully configured, IAMRiverside will greatly improve UCR’s security posture and streamline the user account lifecycle
Zoom logo, person looking at smartphone screen, desk phone, and Zoom call on computer screen

Zoom Phone Services on the Horizon as ITS Completes Pilot Run

In the next few months, all campus telephony services will migrate to Zoom Phone Services
Google Cloud brand logo

Google Cloud to Hold Virtual Lunch & Learn Series in May

Throughout the month of May, Google Cloud will host a virtual Lunch & Learn series for UC Riverside’s researchers, faculty, and staff.
animated ribbon cutting of portal

New Identity and Access Management Infrastructure at UCR

Deployment of UCR’s new identity and access management solution, IAMRiverside, is scheduled to commence the afternoon of March 16, 2023, and conclude in the early morning hours of March 20, 2023. Learn about effort and user experience during deployment.
animated woman looks at profile on device

New Identity and Access Management Solution Deploying Spring 2023

The deployment of IAMRiverside, an identity and access management solution that will greatly improve UC Riverside’s security posture and streamline the user account lifecycle, is scheduled for spring 2023. Thanks to UC Riverside’s recent investment in information technology, UCR Information Technology Solutions is pleased to formally introduce IAMRiverside, an identity and access management enterprise solution...
community members raise hands during hybrid meeting in conference room

Attend the UCR Tech Town Hall 

ITS invites you to attend a virtual Tech Town Hall taking place on Monday, January 9, 2023, at 12 PM. Attendees will learn about exciting campus technology investments and receive updates on key IT efforts that support UCR's mission and growth. Topics covered during the Tech Town Hall include enterprise solutions for communication and collaboration...
Animated man overlooks user interface icons over blue campus backdrop

Making IT Possible for UCR with a New Campus User Experience

Intuitive. Engaging. Integrated. These are the three main factors driving upcoming changes to IT information at UC Riverside. Beginning Sunday, October 30, 2022, campus users looking for IT information, resources, and support can expect a simplified, comprehensive user experience when visiting the ITS website (ITS.UCR.EDU).
Cyberhero smiles and raises fist prepared to fight the criminals!

UCR Calls for Cyber Security Superheroes!

As a University on the rise, UC Riverside is on the radar of brilliant students and researchers across the globe. Unfortunately, this global recognition also puts our university on the radar of cyber criminals looking to maliciously exploit our systems and victimize our community. Now more than ever, UC Riverside needs heroes—cyber security superheroes, to...
An animated phone depicting a conversation between a person and a chatbot.

New ITS Chatbot and Guest Login Functionality Enhance 24/7 IT Support for Campus

Users needing IT self-help may notice two new features: a chatbot icon on the ITS website and service portal and the option to submit a support ticket as a “guest” rather than logging in with a NetID. Read on to learn more about these features! The ITS chatbot is ready to learn about UCR and...
New and Improved IT Resources Blog Header

New and Improved Central IT Resources

In support of a new and improved campus user experience, IT service forms and Knowledge Base articles have been recategorized.
Let us help you with your search