REMAIN VIGILANT! Please Be Aware of an Increase in Cyberattacks at UC Riverside

UC Riverside is a prime target of attacks from cybercriminals, including but not limited to phishing, ransomware, and job offer scams. Some of these attacks have already claimed victims at UCR this year. The financial, mental, and emotional toll of cyber crime is immense, which is why ITS wants to remind the Highlander community to follow cybersmart practices and remain vigilant when using technology. Visit its.ucr.edu/iso-alerts for current security alerts. Visit its.ucr.edu/cybersmart for cybersmart tips and resources. 

Information Technology Solutions

Enabling Campus Success

Apporto VLab

No Download Required: New Virtual Computer Lab

Information Technology Solutions (ITS) is proud to introduce software virtualization through Apporto, UC Riverside's newest virtual computer lab (VLab) service. Specialized instructional/classroom software can now be easily accessed and run from within an internet browser. Students and faculty simply need to visit http://ucr.apporto.com/ and log in using their NetID credentials to access the UCR Virtual...
| Academic Technology & Campus Support
coronavirus-update

Project Genesis Spring Update

ITS has successfully accomplished Cyxtera LAX3 Data Center setup and four (4) move events, totaling approximately 40 applications. Operational priorities have shifted to supporting remote working and teaching in response to the COVID-19 pandemic. Ensuring that faculty and students have a viable and reliable online learning environment during this unprecedented time has become ITS’ absolute...
| Enterprise Infrastructure
New Training Page

New ITS Training Tookit Now Available

UCR Information Technology Solutions (ITS) is committed to helping our campus community acquire technology skills and knowledge by providing training on a variety of technical topics. Gaining access to ITS training resources is now easier than ever before with the new ITS Training Toolkit found on the ITS website. Discover content such as interactive tutorials...
By Darren Tiley |

New Training Available: UCR DocuSign Guide

Information Technology Solutions (ITS) is pleased to announce that a new training offering is now available in the UCR Learning Center (LMS). This guide provides an overview of DocuSign functionality including the signing and sending of documents, setting up documents for completion and signature and completing and signing received documents. Begin Training You can access...
By Darren Tiley |

What to do if you Suspect Email Phishing at UCR

Phishing emails are crafted to look legitimate but contain malicious programming or content used to capture sensitive data, which can put you and your workplace at risk. Here's how to protect yourself and UCR.
By ITS Staff |

A New Virtual Private Network (VPN) at UCR

UCR Information Technology Solutions (ITS) will introduce a new Virtual Private Network (VPN) solution for campus use on March 2, 2020. The new VPN (Palo Alto GlobalProtect) is scheduled to replace the current campus VPN (Cisco AnyConnect). Why is UCR introducing a new campus VPN? Palo Alto’s GlobalProtect VPN offers greater security features than Cisco’s...

UCR Phishing Email Simulations

Keeping our campus safe is a top priority. A critical part of campus safety means keeping our electronic data such as research, grades, and personal information away from those who should not have it. Phishing (pronounced ‘fishing’) is one of the most common attack methods used by cybercriminals today. In fact, over 91 percent of...
By ITS Staff |

Watch Out For Business Email Compromise Scams

During the past several months, the Information Security Office has been working diligently in order to investigate and continuously defend UCR against a Business Email Compromise (BEC) attack campaign that primarily targeted UCR employees. However, it appears the BEC attacks have very recently taken a new form and are now targeting UCR students. A BEC...
By Peter Dinh |

UCR Guide to Using Microsoft SharePoint

Information Technology Solutions (ITS) is pleased to announce a new training offering that is now available in the UCR Learning Center (LMS). UCR SharePoint Guide This guide provides an overview of SharePoint, including using SharePoint pages, SharePoint Document Libraries, and editing and creating SharePoint pages. Begin Training In Case You Missed It UCR guides to...

Changes to UCR Zoom Account Access

There is a new and improved way to log into Zoom at UCR. Starting on January 15, 2020, all Zoom accounts in UCR's Managed Domain must be accessed by single sign-on (SSO) through UC Riverside’s Federated Identity Service. This new SSO login process will help the campus better purchase and manage campus-wide Zoom licenses, as...
By Jake Poore |

New Campus-Wide MATLAB License

UCR offers a campus-wide license to MATLAB, Simulink, and the full suite of products. The full suite option provides the widest and most up-to-date array of products, supporting everything from introductory level courses to advanced academic research. All faculty, researchers, and students are eligible to download and install these products on their university computers as...
By Jake Poore |

UCR Library Named Cybersecurity Advocate of the Year

The UCR Library was named Cybersecurity Advocate of the Year by UCR Information Technology Solutions (ITS) on November 18, 2019, for its outstanding participation in National Cybersecurity Awareness Month (NCSAM) activities in 2019. Members of the ITS Information Security Office and Communication Team honored library staff at their quarterly meeting and shared an appreciation for...
By Jake Poore |

Laptop Checkout Services Expanded at UCR

UCR Information Technology Solutions (ITS) is pleased to announce the installation of another convenient laptop checkout kiosk in the Highlander Union Building (HUB) first-floor lobby. The new self-service kiosk will be available on October 31, 2019, and represents the largest unit in UCR’s laptop kiosk fleet, doubling the number of devices available for checkout! The...
By Jake Poore |

ENS Update to Help UCR Stay Safe

No one likes to be the last to know. In a situation where our safety is at risk, however, being left in the dark is more than just an inconvenience—it could be life-threatening. Having an effective Emergency Notification System (ENS) is critical to protecting our Highlander community and keeping everyone safe. It also provides individuals...
By ITS Staff |

UCR Guides to Using Microsoft OneDrive & Teams

Information Technology Solutions (ITS) is pleased to announce that two valuable new training offerings are now available in the UCR Learning Center (LMS). UCR OneDrive Guide This guide provides an overview of Microsoft OneDrive functionality including creating shared folders, uploading to OneDrive, and syncing OneDrive files with your device. Begin Training UCR Teams Guide This...

20 Tips to Own, Protect, and Secure Your Data at UCR

In honor of this year's National Cybersecurity Awareness Month (NCSAM) national theme -- Own IT. Secure IT. Protect IT. -- we want to share with you 20 tips on how you can own, protect, and secure your data at UCR. Own IT. Never click and tell: Stay safe on social media and don’t overshare Know...

'UCR-SECURE' Wireless Network to Replace 'ucrwpa'

UCR’s current 'ucrwpa' wireless network will be replaced with a new 'UCR-SECURE' wireless solution on the evening of Tuesday, September 17. This change represents another step forward in improving wireless infrastructure, security, and access at UCR. The other UCR wireless networks including 'Eduroam' and 'UCR-GUEST' will remain available and are not be impacted by this...
By Jake Poore |

UCR Emergency Notification System: Mobile Phone Number Verification

Every year on September 15th UC Riverside students, staff, and faculty members are asked to confirm their phone number for use by the Emergency Notification System. These phone numbers are used to quickly contact the campus community in case of an emergency. Text messaging is one of several tools used to communicate during an emergency...
By Jake Poore |

Three Important Technology Updates: Fall 2019

Please mark your calendars for three very technology updates happening at UCR in Fall of 2019. We encourage you to click the links below to learn more about what to expect and how to prepare. Changes to UCRWPA internet access: What you need to know. On September 18, 2019, the ucrwpa wireless network will be...
By Jake Poore |

Employee of the Month: Robert Lee

Information Technology Solutions is proud to recognize ITS network administrator, Robert Lee, as our Employee of the Month for June 2019. During the ITS organization’s monthly meeting on July 9, Robert was praised for his diligent work ethic, support of other team members, and outstanding service to ITS customers. Robert recently completed the installation of...