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ITS Employee of the Month

Congratulations ITS Employee of the Month, James Jaennette! Information Technology Solutions is proud to recognize ITS data analyst, James Jaennette, as our Employee of the Month for April 2019. James is admired by his supervisors and peers for his positive attitude, attention to detail, and focus on customer needs. According to Patsi Anderson, Compliance Officer...

ITS Team of the Month

Congratulations to the ITS Form Fusion Implementation Team! The Form Fusion Implementation Team was recognized as ITS “Team of the Month” on May 14, 2019, during the ITS organization’s monthly meeting. The team was praised for their work to support the new 1099 year-end process for the UCR finance office. The team includes ITS employees,...

Watch Out For Business Email Compromise Scams

Please be aware that some employees of UCR are being targeted by an email-based attack referred to as a Business Email Compromise (BEC). The scammer sends an email appearing to come from another UCR employee, often a supervisor, who is requesting gift cards such as iTunes or eBay gift cards, along with other unusual requests...

April, 2019 - ITS Team of the Month

Congratulations to the MFA Campus Promotion Event Team! The Multi-factor Authentication (MFA) Campus Promotion Event Team was recognized as ITS “Team of the Month” on April 10, 2019 during the ITS organization’s monthly meeting. The team was praised for their work on designing and implementing a series of campus events and promotions to assist UCR...

Congratulations ITS Employee of the Month, Olivia Lara

Information Technology Solutions is proud to recognize IT Procurement Analyst, Olivia Lara, as our April 2019, Employee of the Month. Olivia consistently displays an exemplary work ethic, knowledge and dedication to the success of her customers. She is always willing to go above and beyond her regular job duties to serve the needs of her...

UCR Wireless Internet is Getting an Upgrade

A Better Connection to the World - So You Can Change It UCR Information Technology Solutions (ITS) is pleased to announce two exciting new updates to our campus wireless infrastructure. 1. New Guest Wireless Network: Designed to make internet access for campus guests easily accessible through a quick self-enrollment process; similar to what you might...

Upgrade from Lynda.com to LinkedIn Learning

On Friday, April 19, UCR Information Technology Solutions (ITS) will upgrade Lynda.com to LinkedIn Learning. LinkedIn Learning, which acquired Lynda.com, features the same content but with enhanced capabilities including a more intuitive interface, more relevant content recommendations and more powerful reporting tools. As part of the upgrade, you will no longer be able to access...

New Laptop Checkout Kiosks at UCR

UCR Information Technology Solutions (ITS) is pleased to announce the installation of two convenient new laptop checkout kiosks, which will be available for UCR students beginning on April 15, 2019. One Kiosk is located in the Rivera Library and the other in the Orbach Science Library. Each laptop kiosk houses 30 laptop computers including 12...

Employee of the Month, David Mackay

Information Technology Solutions is proud to recognize Network Administrator, David Mackay, as our March 2019, Employee of the Month. David has been involved with several important projects and activities recently including troubleshooting network issues with customers, network equipment installations, cable pulling, and removal and pickup of end of life equipment—often working late at night to...

ITS Team of the Month, Extension Network Upgrade Team

Congratulations to the ITS Extension Network Upgrade Team. The Extension Network Upgrade Team was recognized as ITS “Team of the Month” on March 5, 2019. Staff and leaders from ITS and the UC Riverside Extension Center praised the team for their work on overhauling the Extension Center’s aging network infrastructure. The project included configuring and...

Coming Soon: Change in Accessing UCR Systems

As part of the University’s efforts to address the increasing threats to the security of our information systems and data, Information Technology Solutions (ITS) is now offering the use of Multi-Factor Authentication (MFA) for all UCR faculty, staff and enrolled students. With today’s increased chance of compromised credentials, even if your password is compromised, MFA...

ITS Gives Back to Campus

For the past 10+ years, Information Technology Solutions (ITS) at UC Riverside annually raises and donates approximately $2,000 to local charities during the holiday season. This year, we wanted to choose an organization closer to home. With more than 6 out of 10, or 62.5%, of UCR students surveyed experiencing food insecurity (the limited or...

Campus Leadership Recognizes UCPath Project Team

The Chancellor, the Provost and the UCPath Sponsors, VC Bomotti and VC Walker, took some time on December 7th, to express their gratitude for the contributions of the UCR UCPath project team and the campus shared services units. They wanted the UCR project team & shared services units to know how much they appreciate their...

Collaboration Brings New Campus Learning Space

When an opportunity arose to create a one-of-a-kind instructional space on campus that could potentially set the stage for all future active learning classrooms, the Information Technology Solutions (ITS) Multimedia Group jumped at the chance to be part of the innovative remodel for Skye Hall 170. Once a Hyper-Instructional Studio geared towards faculty instructional needs,...
| Information Technology Solutions

New Cybersecurity Technology Enhancement - Coming Soon

Information Technology Solutions (ITS) is pleased to announce the upcoming implementation of the first phase of a one-stop-shop for all of your account access needs, launching Tuesday, December 4, 2018. The MyAccount Portal will allow our campus faculty, staff and students to visit a central location to manage account access preferences - change/update your password,...
| Information Security

ITS Implements Improved Student Printing Options

We are pleased to announce a new solution for student printing that is available now! Based on feedback we received in the Winter 2018 Campus Technology Assessment Survey, Information Technology Solutions (ITS) worked over the summer to implement 14 new cloud printing kiosks across campus – powered by the wēpa printing solution. You no longer...
| BearHelp

Leveraging Data to Transform the Enterprise IT Helpdesk

This past month, over 20 individuals from UCR ITS attended the annual University of California Computing Services Conference (UCCSC) held at UC Davis. For three days, our staff was able to network with other UC campus IT professionals to not only discuss current projects and problems facing the information technology industry as a system but...
By Azra Ayers | | Information Technology Solutions, BearHelp

Building Relationships and Trust: The Key to Improving Security

With 20 years of military IT background, UCR’s Chief Information Security Officer (CISO) John Virden knows when to get in on the ground floor. So when UC CIO Tom Andriola and UC CISO David Rusting called for campus volunteers to participate in a collaborative cybersecurity research project, Virden was the first to take the leap...
By Azra Ayers | | Information Security

Campus Departments Seek New Ways to Improve Business and Research

A number of departments across campus have combined their efforts and resources to build a new system aimed at saving money, and improving research and business practices. The campus community learned details about this realignment at UC Riverside’s second-annual Organizational Excellence Showcase Event on April 30. Organizational Excellence, or OE, is a grassroots initiative that...
By Samantha Stanfill |

Meet the BearHelp Leadership Team

Information Technology Solutions (ITS) would like to introduce you to the BearHelp leadership team. This team is responsible for the strategic direction and continuous improvement of the campus technology support division within ITS. They are here to serve your technology support needs. Sam Robbin, Director of Campus Support & Assessment Under his strategic leadership with...
By Azra Ayers | | BearHelp